Patient Safety Learning Officer

Mid and South Essex NHS Foundation Trust; Southend-on-Sea; On-site; GBP 27,000 - 28,000; Full time

Job summary

A health care organization in the UK is seeking a Patient Safety Learning Officer to promote a positive learning environment and enhance patient safety. The role involves providing administrative support, liaising with clinical teams, and ensuring compliance with incident management standards. Candidates should have relevant experience, strong organizational skills, and the ability to work under pressure. This position offers a salary of £27,485 per annum on a Pro Rata basis for part-time work.

Qualifications

• Experience in working in an admin role with competing demands.
• NHS or other health care provider experience.
• Experience in using patient administration systems.

Responsibilities

• Provide administrative support for the Patient Safety Team.
• Liaise with multi-disciplinary teams and provide guidance.
• Support the maintenance of risk management data.

Skills

Knowledge of incident management frameworks

Experience with incident management systems

Managing complex telephone/Teams calls

Working within timescales

Coordinating complex meetings

Presentation experience

Education

Educated to A Level, NVQ Level 3 Business and Admin or equivalent

Job description

Mid and South Essex NHS Foundation Trust

Patient Safety Learning Officer

The closing date is 17 December 2025

Do you have what it takes or are you looking for a new challenge?

We have an exciting opportunity for someone with the right experience to join the MSEFT Patient safety Team. We are a small team with a real focus on the patient and staff experience.

As our Patient Safety Learning Officer, you will work as part of the Patient Safety Team to promote a positive learning environment where changes are established and embedded to improve patient safety, experience and outcomes.

You will foster an open learning culture that supports the organisation to effectively recognise, report and learn lessons from incidents, ensuring appropriate action is taken in response such that all regulatory requirements are met.

The role is required to work leading patient safety across all sites within the Mid and South Essex NHS Foundation Trust footprint, with a requirement to travel to different site locations and be present within the sites and clinical areas as required.

So, if this sounds like the opportunity for you, please apply today.

Main duties of the job

Key duties will include the following, please review the job description for greater detail:

• Provide a full and effective comprehensive range of administrative support which will enable Patient Safety Team to fulfil its function to a high quality standard.
• Knowledge of all aspects of incident management, expertise in use of the Trust's risk management systems and the Learning from Patient Safety Events (LFPSE) platform.
• Liaise with a multi‑disciplinary team including clinicians, managers and other administrative staff in a professional manner and provide guidance to all levels of staff on Trust requirements for incident review.
• Facilitate completion of tasks and support Divisional teams in meeting internal and national standards.
• Support the maintenance of data captured within the Trust's Risk Management (DCIQ) system and the LFPSE platform.
• Co‑ordinate agendas for Trust's Executive and Director led incident review groups and capture outcomes from discussions at the meetings.
• Provide a professional approach when dealing with sensitive issues.
• Ensure compliance with the NHS Constitution and be familiar with the NHS England Guidance 'Understanding the new NHS'.

About us

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Job responsibilities

To read more information about this varied and rewarding role, please refer to the job Description and Person Specification located in the supporting document section.

We look forward to receiving your application.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications and there is no VISA sponsorship available for this role.

Person Specification

Qualifications

• Educated to A Level, NVQ Level 3 Business and Admin or equivalent experience.

Experience

• Knowledge of incident management frameworks.
• Experience in the use of an incident management system.
• Experience in managing complex telephone/Teams calls.
• Experience working within timescales.
• Experience in working in an admin role with competing demands.
• NHS or other health care provider experience.
• Experience in coordinating complex meetings.
• Presentation experience – teaching and supporting staff groups.
• Experience in using patient administration systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Mid and South Essex NHS Foundation Trust

£27,485 a year per annum (Pro Rata for Part Time)