Patient Pathway Administrator | Royal National Orthopaedic Hospital NHS Trust

Royal National Orthopaedic Hospital NHS Trust; London Borough of Harrow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare institution in London is looking for a Patient Pathway Administrator to join their Prosthetic Rehabilitation Unit. This role involves coordinating patient appointments, responding to queries, and supporting clinical operations. The ideal candidate will possess strong interpersonal and IT skills, thrive in a fast-paced environment, and contribute to outstanding patient care.

Benefits

24/7 wellbeing support

Rewards & Recognition platform

Staff Wellbeing Hub

Salary sacrifice schemes for transport, childcare

Qualifications

• Proactive, well-organised, and enthusiastic in a fast-paced environment.
• Good understanding of the 18 weeks referral to treatment (RTT) standard is desirable.

Responsibilities

• Coordinating and scheduling patient appointments.
• Responding to patient queries with professionalism and empathy.
• Accurately recording and validating activity using PAS systems.
• Managing the handling and dispatch of goods.
• Liaising effectively with internal stakeholders.

Skills

Strong interpersonal skills

IT skills

Organizational skills

Job description

Overview

An exciting opportunity has become available for highly motivated and professional individuals to join the Royal National Orthopaedic Hospital as Patient Pathway Administrator within our Prosthetic Rehabilitation Unit and Orthotics Department.

In this pivotal role, you will provide essential administrative and clerical support to two dynamic, multidisciplinary teams comprising Consultants, Therapists, Prosthetists, and Orthotists. Your contribution will help ensure the smooth delivery of patient care and operational excellence across both departments.

Successful candidates will be based in either the Orthotics Department or the Prosthetic Rehabilitation Unit, with a shared responsibility to support one another and maintain continuity of service at all times.

This is a fantastic opportunity to be part of a renowned institution, contributing to life-changing care and rehabilitation services. If you're ready to make a meaningful impact, we’d love to hear from you.

Please see the attached job description for more information.

For further details contact Kristin Bland, Assistant Service Manager for Prosthetics and Orthotics via [e-mail]. We are recruiting for two 37.5 hour/week posts and one 15 hour/week post to cover between Monday to Friday and the working hours are between 8am-5pm.

We are seeking proactive, well-organised, and enthusiastic individuals who thrive in a fast-paced environment and enjoy working collaboratively with a diverse range of healthcare professionals. Strong interpersonal and IT skills are essential, along with a commitment to delivering outstanding service.

Key Responsibilities

• Coordinating and scheduling patient appointments
• Responding to patient queries with professionalism and empathy
• Accurately recording and validating activity using PAS systems
• Managing the handling and dispatch of goods
• Liaising effectively with internal stakeholders to support clinical operations

Requirements and Qualifications

• Proactive, well-organised, and enthusiastic with the ability to thrive in a fast-paced environment
• Strong interpersonal and IT skills; commitment to delivering outstanding service
• Good understanding of the 18 weeks referral to treatment (RTT) standard and waiting list management experience is desirable

About RN Orthopaedic Hospital

At the Royal National Orthopaedic Hospital (RNOH), we are committed to achieving the best staff experience in the NHS. In the 2023 NHS Staff Survey, we proudly scored above the national average for the People Promises and were ranked #1 among Trusts in North and Central London for all People Promises and themes, including flexibility.

We are actively inclusive and anti-discriminatory, recognising that our brilliant people do brilliant work. We offer rewarding careers and strive to break down barriers so staff can thrive, because what you do matters and makes a difference.

Benefits

• 24/7 access to wellbeing support through our Employee Assistance Programme
• Rewards & Recognition platform with opportunities to thank colleagues and access exclusive discounts
• Staff Wellbeing Hub to relax and recharge
• Salary sacrifice schemes for transport, electrical goods, and childcare

This role will primarily be focused on supporting the Clinical Team within Prosthetics and Orthotics.

Application Details

Please see attached job description for more information about this role.

This advert closes on Wednesday 17 Sep 2025.