Patient Navigator - Buckhead, Atlanta

Alliance Spine and Pain Centers; England; On-site; GBP 29,000 - 42,000; Full time

Job summary

A leading pain management practice is seeking a Patient Navigator in the United Kingdom. This full-time position offers a competitive benefits package and operates on weekdays only, providing eight major holidays off. Responsibilities include contacting patients for account collections, auditing patient accounts, and educating about financial assistance. Candidates must have a high school diploma or GED and prior experience in medical billing and collections. This role emphasizes excellent customer service and communication skills.

Benefits

PTO

Medical insurance

Dental insurance

401k plan

$25k life insurance

8 major holidays off

Responsibilities

• Contact patients to collect outstanding accounts.
• Audit patient accounts for accuracy.
• Daily adjustments to patient accounts.
• Educate patients on financial assistance possibilities.
• Maintain patient payment plans.
• Prepare accounts for collections.

Skills

Interpersonal skills

Verbal and written communication skills

Customer service skills

Problem-solving skills

Organizational skills

Basic mathematical skills

Education

High school diploma or GED

Job description

Location: Atlanta, GA

Take charge of your future with “The Future of Pain Relief”, Alliance Spine & Pain!

* PTO * MEDICAL * DENTAL * 401k *$25k LIFE INSURANCE*

We are a thriving Outpatient Pain Management Practice who seeks qualified & dynamic Healthcare Professionals!

8 Major Holidays off, no weekends, no overnights and you'll never be On-Call!

If you are a Patient Navigator looking for a career you can grow in and work alongside some of the top providers in the area, then Alliance Spine and Pain Centers is the right place for you.

This is full-time position that offers a great benefits package!

Job Summary

Under general supervision, this individual is responsible for a variety of tasks relating to collection of patient responsibility balances and reducing accounts receivable delinquency. This position will review patient account balances for accuracy; contact patients and responsible parties to resolve past due accounts. Send out monthly statements to responsible parties. This individual will take calls from patients and responsible parties relating to financial obligations, statements, patient payments and completing financial assistance applications. This position is responsible for providing outstanding customer service to our patients and responsible parties.

Responsibilities

• Contact patients/responsible parties to collect on outstanding accounts receivable balances.
• Audit patient accounts for accuracy, move payments as needed, adjust accounts per Company policy.
• Daily adjusting to patient accounts of payments.
• Discuss and educate patients/responsible parties on possibility of financial assistance.
• Set up and maintain monthly payment plans with patients.
• Offer settlement discounts on delinquent accounts.
• Prepare accounts for Collections.
• Promptly respond to telephone calls, messages and emails.
• Initiate and Submit patient refund requests to Patient Recovery Specialist.
• Provide customer service to patients/responsible parties inquiring about their accounts or patient statement.
• Perform other duties as assigned.

Knowledge, Skills, Abilities

• Ability to maintain good interpersonal/human relations skills.
• Possess good verbal and written communication skills.
• Strong customer service skills and/or strong patient collection skills.
• Possess good judgment and reasoning when solving problems and providing payment options.
• Maintain confidentiality/PHI Protected Health Information.
• Ability to respond to questions in a tactful and professional manner.
• Ability to interpret accounts during review for accuracy.
• Possess familiarity with health insurance billing and guidelines.
• Basic mathematical skills.
• Good time management and organizational skills.
• Ability to work effectively with patients/responsible parties, co-workers and management.
• Excellent follow through skills.

Education and/or Experience

High school diploma or General Education Degree (GED). Experience in medical billing and collections. Knowledgeable of HMO, PPO, Managed Care, Indemnity and Government plans guidelines, reimbursement and insured responsibility.

Other

• Maintain clean, well-kept work area.
• Maintain a well-groomed appropriate appearance per Company policy.