Patient Experience Midwife | Bedfordshire Hospitals NHS Foundation Trust

Bedfordshire Hospitals NHS Foundation Trust; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading NHS healthcare provider is seeking a dedicated individual for a key role in improving patient experiences in the maternity department. The successful candidate will coordinate projects aimed at enhancing maternity services, engage meaningfully with the community, and evaluate patient feedback. This position offers the chance to contribute to vital healthcare initiatives that support families during their maternity journeys. Candidates should demonstrate strong coordination skills and a commitment to patient advocacy.

Benefits

Access to training and development programs

Supportive team environment

Commitment to staff wellbeing

Qualifications

• Experience in patient experience initiatives in a healthcare setting.
• Ability to develop and implement action plans.
• Strong analytical skills for evaluating patient data.

Responsibilities

• Coordinate patient experience projects within the maternity department.
• Monitor and evaluate care standards according to regulations.
• Engage with community groups to enhance service user feedback.

Skills

Community engagement

Project coordination

Data evaluation

Communication

Job description

This role plays a key part in shaping and delivering patient experience initiatives within the maternity department. You will contribute to the development and implementation of projects and action plans designed to monitor, improve and enhance the experience of women and families using maternity services. The post holder will coordinate and track progress across all patient experience action plans, ensuring momentum is maintained and outcomes are clearly measured. Using established BHT feedback tools, you will evaluate patient experience data and produce insightful reports for the Women’s Directorate, supporting continuous learning and improvement. Close collaboration with Complaints, PALS, Patient Experience teams and other departments will be essential to bring together feedback from multiple sources and strengthen reporting and governance processes.

A strong focus of the role is meaningful engagement with the community, ensuring that information about care and services is accessible, inclusive and easy to understand. This will support service users to make informed choices and provide informed consent, including through close partnership working with translation and interpreting providers.

You will also work closely with the Maternity and Neonatal Voices Partnership (MNVP), helping to reach diverse community groups and ensuring that the voices and needs of all service users are heard, represented and reflected in the way maternity care is designed and delivered.

• To develop and maintain the directorate’s patient experience plan together with the directorate’s management team.
• To co-ordinate the completion of all patient experience projects within the directorate as per quality improvement plan.
• To present findings of patient experience projects undertaken at identified groups and directorate meetings.
• To attend and participate in maternity group board meetings as appropriate.
• Act as a resource to support staff both in the hospital and community setting.
• Contribute to the maternity department’s risk newsletter, sharing feedback on patient experience projects.
• Provide progress information for inclusion to enable the Director of Midwifery to report to the executive team.
• Develop and maintain a relationship with the Maternity Journey Action Group (MJAG) and Maternity and Neonatal Voices Partnership (MNVP) chair(s).
• To monitor and evaluate standards of care within the team and assist in the implementation of recommendations from government or professional bodies in relation to maternity care.

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Our Values

We not only recruit based on qualifications and experience – we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.

• To provide clinical leadership, giving advice and support to staff as required and act as the patients’ advocate at all times.
• To assist in the development and introduction of electronic data collection systems.
• Maintain effective communication with the senior maternity management team.
• To assist in the achievement and monitoring of quality standards as stated within the Care Quality Commission (CQC).
• To assist and support the continual review, development and improvement of maternity services through audit and women’s feedback.
• To carry out any other reasonable duties as may be required to meet the needs of the service. This will include cover of appropriate duties during the absence of colleagues.
• Maintain full Clinical Practice

This advert closes on Tuesday 30 Dec 2025