Patient Experience Concierge – Hospital Front Desk

Bupa; Greater London; On-site; GBP 29,000; Full time

Job summary

A healthcare provider is seeking a Hospital Concierge Officer to offer exceptional customer service at Cromwell Hospital, London. The role involves welcoming visitors, logging patient arrivals, and assisting international patients, while ensuring a high standard of service. Ideal candidates will exhibit strong interpersonal skills, experience in hospitality or healthcare, and proficiency in IT systems. This full-time position offers a salary of £29,000 along with fantastic benefits, promoting a supportive working environment.

Benefits

25 days holiday per year

Bupa health insurance

Enhanced pension plan

Annual performance-based bonus

Travel cost support

Qualifications

• Proven experience delivering high-standard customer service in healthcare or hospitality.
• Strong interpersonal skills and a self-motivated problem solver.
• Ability to use IT scheduling systems effectively.

Responsibilities

• Serve as the first point of contact for hospital visitors.
• Log patient arrivals and manage flow effectively.
• Assist international patients and liaise with relevant services.

Skills

Customer service excellence

Front of House/Reception experience

Great communication skills

Empathy

IT literacy

Organizational skills

Job description

A healthcare provider is seeking a Hospital Concierge Officer to offer exceptional customer service at Cromwell Hospital, London. The role involves welcoming visitors, logging patient arrivals, and assisting international patients, while ensuring a high standard of service. Ideal candidates will exhibit strong interpersonal skills, experience in hospitality or healthcare, and proficiency in IT systems. This full-time position offers a salary of £29,000 along with fantastic benefits, promoting a supportive working environment.