Patient Experience & Complaints Officer

Royal Surrey NHS Foundation Trust; Guildford; On-site; GBP 100,000 - 125,000; Full time

Job summary

A healthcare trust in the UK is seeking a well-motivated individual for the role of Complaints & PALS Officer. You will be tasked with logging and handling complaints, arranging meetings, and liaising with staff. The ideal candidate will have excellent communication skills, basic IT knowledge, and the ability to work methodically and independently. This role is crucial in ensuring proper handling of complaints in line with Trust policy. Interested candidates should apply early as the advertisement may close sooner than expected.

Benefits

Comprehensive health and wellbeing program

Professional development opportunities

Qualifications

• Experience in complaints handling is desirable.
• Must have an excellent telephone manner.
• Attention to detail is crucial.

Responsibilities

• Log, acknowledge, and close complaints and PALS contacts.
• Arrange meetings and take minutes.
• Liaise with staff across the organisation.
• Attend meetings with complainants and their relatives.

Skills

Excellent communication skills

Organisation skills

Basic IT knowledge

Methodical approach to work

Ability to work independently

Job description

A healthcare trust in the UK is seeking a well-motivated individual for the role of Complaints & PALS Officer. You will be tasked with logging and handling complaints, arranging meetings, and liaising with staff. The ideal candidate will have excellent communication skills, basic IT knowledge, and the ability to work methodically and independently. This role is crucial in ensuring proper handling of complaints in line with Trust policy. Interested candidates should apply early as the advertisement may close sooner than expected.