Patient Environment Services Supervisor- Westmorland General Hospital

East Lancashire Hospitals NHS Trust; Kendal; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading NHS Trust located in Kendal is looking for a team supervisor for cleaning and portering services. The role involves supervising staff to maintain high standards of cleanliness and providing excellent customer service to patients and colleagues. Key responsibilities include team training, managing workloads, and ensuring compliance with cleaning standards. Applicants need strong communication skills and a commitment to quality service delivery.

Responsibilities

• Supervise a team in portering and cleaning services.
• Ensure high standards of patient environmental services.
• Provide excellent customer service at all times.
• Communicate effectively with hospital staff and patients.
• Support and train the Patient Environment Service Assistants.
• Carry out administration duties and team appraisals.
• Prioritize workload efficiently.
• Arrange duty rotas and manage holiday requests.
• Ensure correct usage of cleaning materials.
• Audit and review work carried out by service staff.

Job description

Overview

A Vacancy at East Lancashire Hospitals NHS Trust. The post holder will supervise a team of staff in providing a quality and efficient comprehensive portering, domestic cleaning and site services at our NHS Trust in line with the National Cleaning Standards, department Standing Operational Procedures and Trust Policies. To ensure a high standard of Patient Environmental Site services are delivered across a range of facilities services. To provide excellent customer service to our patients, colleagues and members of the public at all times. Communicate effectively and in a timely manner with a range of hospital staff, the public, patients and colleagues across the Trust. Providing supervision, support, training and development to Patient Environment Service Assistants and Domestic Assistants. Carry out administration duties in line with the job role, departmental procedures and Trust policies. Carry out own team appraisals and return to work sickness meetings and review meetings as required. Prioritise work load and location of staff in order to provide a quality and efficient service. Arrangement of duty rotas to suit the needs of the service, planning and allocating holiday requests. Covering sickness and working within financial constraints of the department set by management following approval and under the guidance of line management. Ensuring correct usage of approved cleaning materials to the manufacturer’s specification and COSSH data sheets. To review, audit and ensure that work is carried out by the service staff in accordance with work schedules, in line with the national cleanliness standard and Trust operational policies. We operate from three main hospitals-Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre. To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading.

Responsibilities

• Supervise a team of staff in providing a quality and efficient comprehensive portering, domestic cleaning and site services in line with National Cleaning Standards, department SOPs and Trust Policies.
• Ensure a high standard of Patient Environmental Site services is delivered across a range of facilities services.
• Provide excellent customer service to patients, colleagues and members of the public at all times.
• Communicate effectively and in a timely manner with a range of hospital staff, the public, patients and colleagues across the Trust.
• Provide supervision, support, training and development to Patient Environment Service Assistants and Domestic Assistants.
• Carry out administration duties in line with the job role, departmental procedures and Trust policies. Carry out own team appraisals and return to work sickness meetings and review meetings as required.
• Prioritise workload and location of staff in order to provide a quality and efficient service.
• Arrange duty rotas to suit the needs of the service, planning and allocating holiday requests. Cover sickness and operate within financial constraints of the department set by management following approval and under the guidance of line management.
• Ensure correct usage of approved cleaning materials to the manufacturer’s specification and COSHH data sheets.
• Review, audit and ensure that work is carried out by the service staff in accordance with work schedules, in line with the national cleanliness standard and Trust operational policies.

Qualifications

• Not specified in the provided text.