Patient Engagement and Involvement Facilitator

Lewisham & Greenwich NHS Trust; Lewisham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A healthcare provider in Lewisham is seeking a motivated individual to lead initiatives for patient involvement and feedback. The role supports guiding Divisions in projects, developing patient engagement strategies, and delivering training on public participation. A focus on Equality, Diversity, and Inclusion principles is essential, along with the ability to work proactively. Join us to make a meaningful impact on patient experiences.

Qualifications

• Experience in patient engagement and feedback mechanisms.
• Strong understanding of Equality, Diversity, and Inclusion principles.
• Ability to work both under direction and on own initiative.

Responsibilities

• Provide guidance to Divisions on involving service users in projects.
• Develop and maintain the Trust's involvement register.
• Deliver training to staff on public involvement in service improvement.

Job description

Overview

The post holder is accountable to the Associate Director of Quality and Governance but reports to the Patient Experience Manager. In conjunction with the Patient Experience Manager, you will lead on a range of initiatives to ensure that we involve and listen to our patients, relatives and carers, enabling them to feedback effectively at different points in their journey and ensuring that they are aware of how the Trust is responding to any issues that they raise.

Responsibilities

You will provide guidance to Divisions on involvement working with them to deliver successful projects, including local and national projects and those required as part of the Trust and sector commissioners' performance framework, to engage service users. You will lead on the development of the Trust's involvement register, including actively identifying and supporting recruitment of experts by experience such as Public Voice Partners and members of our various patient boards within the Trust. You will also maintain an overview of patient involvement and related patient experience data and activity across the Trust, measuring patient experience and supporting staff to translate their results into meaningful, practical actions to generate improvements. You will deliver training to staff on involving the public in service improvement work and support staff in encouraging the public to participate in engagement activities such as listening events, focus groups and completing surveys. You will work under the supervision and direction of the Patient Experience Manager but will be required to be proactive and act on your own initiative where the need arises.

EDI Initiatives

• Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women through improved recruitment and leadership development
• Widening access (anchor institution) and employability
• Improving the experience of staff with disability
• Improving the EDI literacy and confidence of trust staff through training and development
• Making equalities mainstream

Benefits & Culture

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations.