Patient Complaints & Quality Improvement Lead

Montu UK; Winnersh; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading digital health company in the UK is seeking a Complaints and Patient Engagement Lead. This role involves managing formal complaint investigations, ensuring compliance with healthcare regulations, and supporting quality improvement initiatives. The ideal candidate will have significant experience in quality assurance, leadership skills, and a proactive approach to patient care. The position offers a competitive salary and opportunities for professional development.

Benefits

Competitive salary

25 days holiday (rising up to 30)

5% matched pension

Cycle-to-work scheme

Opportunities for development and growth

Dynamic and supportive work environment

Qualifications

• Previous experience in quality assurance in healthcare, clinical, or pharmacy setting.
• Familiarity with healthcare regulations and standards (CQC, GPhC, MHRA).
• Able to prioritise own workload and manage multiple tasks.

Responsibilities

• Lead investigation of complaints from patients and stakeholders.
• Conduct internal and external audits in clinical and pharmacy environments.
• Participate in continuous quality improvement initiatives.
• Ensure compliance with national standards and healthcare regulations.

Skills

Leadership experience

Quality assurance experience

Analytical skills

Organizational skills

Problem-solving skills

Excellent communication

Interpersonal abilities

Gsuite proficiency

Quality management systems experience

Job description

A leading digital health company in the UK is seeking a Complaints and Patient Engagement Lead. This role involves managing formal complaint investigations, ensuring compliance with healthcare regulations, and supporting quality improvement initiatives. The ideal candidate will have significant experience in quality assurance, leadership skills, and a proactive approach to patient care. The position offers a competitive salary and opportunities for professional development.