Patient Communications Specialist – Switchboard & Reception

Medway NHS Foundation Trust; Brompton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare organization in Brompton is seeking a Switchboard Operator or Main Receptionist to deliver exceptional telecommunications and reception services. You will efficiently operate a busy switchboard, manage emergency phone systems, and warmly greet guests. Applicants should have strong communication skills and a commitment to maintaining a high level of customer service in a dynamic healthcare environment. Join our team to contribute to our mission of delivering the Best of Care by the Best People.

Benefits

Flexible working opportunities

Career development in a dynamic environment

Qualifications

• Proven experience in a reception or switchboard role preferred.
• Ability to manage emergency phone systems effectively.
• Strong ability to communicate with a diverse range of people.

Responsibilities

• Operate a busy telephone switchboard efficiently.
• Greet and welcome guests at the reception desk.
• Manage emergency calls and ensure procedures are initiated.

Skills

Communication skills

Customer service

Multitasking

Emergency procedure knowledge

Job description

A leading healthcare organization in Brompton is seeking a Switchboard Operator or Main Receptionist to deliver exceptional telecommunications and reception services. You will efficiently operate a busy switchboard, manage emergency phone systems, and warmly greet guests. Applicants should have strong communication skills and a commitment to maintaining a high level of customer service in a dynamic healthcare environment. Join our team to contribute to our mission of delivering the Best of Care by the Best People.