Patient Care Co-ordinator

NHS; Romsey; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local healthcare provider in Romsey is seeking a Patient Care Adviser to provide exceptional service to patients and support our clinical team. Responsibilities include greeting patients, booking appointments, handling patient queries, and ensuring smooth administrative operations. This full-time or part-time role requires strong communication skills and previous experience in customer service, preferably in a healthcare setting.

Benefits

Employee discounts

On-site free parking

Additional leave

Company events

Uniform

Qualifications

• Experience working in customer service for over a year preferred.
• Knowledge of NHS practices is a plus.

Responsibilities

• Greeting patients and managing patient queries.
• Booking appointments and handling referrals.
• Maintaining accurate patient records and processing requests.

Skills

Customer service

Communication skills

Computer skills

Education

GCSE or equivalent

Job description

Abbeywell Surgery is situated in the market town of Romsey. We are looking for a Patient Care Adviser/ co-ordinator to join our friendly and supportive team to cover Maternity Leave. We work across two surgeries in the area. We are looking for someone who enjoys working as part of a dedicated team: with the added satisfaction of working for a GP practice Committed to the care and wellbeing of others. We have two positions available with specific hours and days.

Main duties of the job

The key role within our administration team includes greeting patients, dealing with patient queries, booking appointments for all the clinical team, answering telephones, scanning, coding, referrals and supporting our clinical team,

About us

All of us here at Abbeywell Surgery work hard to maintain an excellent reputation, both as a traditional, patient-centred, holistic family practice, whilst making full use of the latest technology and research evidence to provide the very best care. Benefits with joining our team employee discounts, on-site free parking, additional leave, company events and uniform

Job responsibilities

Full time 37 hours between 0800-1830 - days to be confirmed

Part-time hours are also available

Ensure an effective andefficient reception service is provided to patients and other visitors to thePractice.

Deal with all general enquiries, explain proceduresand make new and follow-up appointments.

Using your own judgement and communication skills,ensure that patients with no prior appointment but who need an urgentconsultation are seen in a logical and non-disruptive manner. ExplainPractice arrangements and formal NHS requirements to new patients and thoseseeking temporary/emergency cover and ensure procedures and paperwork arecompleted.

Receive and make telephone calls as required. Divertcalls and take messages, ensuring accuracy of detail and prompt delivery to themost appropriate person.

When necessary, enter requests for home visits to the computer, ensuringcareful recording of all relevant details and where necessary, refer to theDuty Doctor.

Refer repeat prescription requests on to the prescription clerks. Whennecessary, file completed prescriptions accurately, hand to patients ensuringcorrect.

Advise patients of relevant charges for private (non General Medical Services)services, accept payment, and issue receipts/invoices for same when necessary.

Enter patient information on to the computer as required.

Maintain a thorough knowledge of all Practiceprocedures.

Email and photocopy as required.

Open post and distribute as required.

Scan and code documents as appropriate, ensuring complete accuracy, when required

Be able to cover all reception positions. Maintain aworking knowledge of unfamiliar tasks.

Ensure all administrative tasks are completedaccurately and thoroughly change of address forms, requests for medicalinformation, certificate requests etc. Accurately add the necessary coding tothe computer.

Have a working knowledge of the telephone system, during and after hours.

Have a knowledge of opening up premises at the start of the day when first toarrive, deactivate alarms and make all necessary preparations to receivepatients. When last to leave at the end of the day, ensure that the building istotally secured, internal lights are off and the alarm activated.

Clear rooms, communal areas and ensure the kitchen and waiting room is keptclean and tidy.

Undertake any other additional duties appropriate to the post, as requested bythe Partners or the Practice Manager.

Ensure a good working knowledge ofuse of the computer, coding, information gathering and data input. Maintain anddevelop this knowledge and ask for help if required.

Provide cover to ensure the smoothrunning of the Practice and to support the rest of the team

Person Specification

Experience

• Experience working in customer services over a year (preferred)

Qualifications

• GCSE or equivalent (required)
• Previous experience of working in an NHS environment is desirable, but not essential

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.