Patient Administrator

NHS; Redruth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in Cornwall is seeking a Patient Administrator for their Endoscopy team. This full-time permanent role involves providing a professional service to patients throughout their diagnostic pathway, handling administrative support, and ensuring a welcoming environment. Candidates should have strong customer service skills and proficiency in Microsoft packages. The position offers a dynamic work environment, with shifts from 8am to 6pm, Monday to Sunday.

Qualifications

• Experienced working in a customer or patient focused environment.
• Confident using Microsoft packages and other IT systems.
• Strong communication skills, both written and verbal.

Responsibilities

• Providing a welcoming and professional first point of contact for all patients.
• General administrative duties to support the unit team.
• Dealing with telephone and direct enquiries in a prompt and effective manner.
• Tracking and distributing reports to referrers.
• Working with the operational team to resolve queries.

Skills

Customer service experience

Proficient in Microsoft packages

Strong written and verbal communication

Ability to work independently

Job description

Overview

We are looking for a Patient Administrator to join our Endoscopy team on a full time permanent basis (x4 shifts a week, 8am - 6pm, Monday to Sunday), at our brand new Community Diagnostic Centre in Cornwall.

As a Patient Admin with InHealth, you will ensure our patients receive a professional and patient focused service throughout their diagnostic pathway. Working alongside your clinical colleagues in a dynamic, fast paced environment, you will also provide administrative support for the endoscopy services we provide.

Job summary

Target opening date: December

We are looking for a Patient Administrator to join our Endoscopy team on a full time permanent basis (x4 shifts a week, 8am - 6pm, Monday to Sunday), at our brand new Community Diagnostic Centre in Cornwall. As a Patient Admin with InHealth, you will ensure our patients receive a professional and patient focused service throughout their diagnostic pathway. Working alongside your clinical colleagues in a dynamic, fast paced environment, you will also provide administrative support for the endoscopy services we provide.

Main duties of the job

• Providing a welcoming and professional first point of contact for all patients, coordinating their arrival through to departure
• General administrative duties to support the unit team such as scanning documents, preparing patient notes and updating patient administration systems with accurate information relating to patient appointments
• Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate
• Tracking and distributing reports to referrers, ensuring that results are dispatched in line with timescales
• Working with the wider operational team and the booking service to resolve queries and ensure the best patient experience at all times.

About you

• Experienced working in a customer or patient focused environment
• Confident using Microsoft packages and other IT systems
• Strong communication skills, both written and verbal
• The ability to work independently and as part of a multi skilled team

Person Specification

Qualifications

Essential

Desirable

Experience

Essential

Desirable

Additional Criteria

Essential

Desirable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: InHealth Group

Address: 5 Foundry Row, REDRUTH, TR15 1AN

Employer's website: https://www.inhealthgroup.com/