Patient Access Officer

Southend University Hospital NHS Trust; Chelmsford; On-site; GBP 22,000 - 26,000; Full time

Job summary

A local NHS Trust is seeking a dedicated Patient Access Officer to provide robust administrative support across multiple specialties in Chelmsford. The ideal candidate should possess excellent organizational skills, a confident telephone manner, and have good IT proficiency. Experience in a fast-paced patient access environment is advantageous. The role involves monitoring patient pathways and ensuring efficient communication with clinical teams. This varied position offers a rewarding opportunity to support healthcare services and improve patient experience.

Qualifications

• Experience in a fast-paced patient access or inpatient environment is advantageous.
• Understanding of service change and development in healthcare is desirable.
• Flexibility and adaptability to service needs are required.

Responsibilities

• Provide professional patient monitoring and waiting list service within timescales.
• Monitor patient pathways from referral to treatment in accordance with NHS policies.
• Ensure accurate entry of patient details on required systems.
• Facilitate effective communication with clinical teams and patients.

Skills

Organizational skills

Telephone communication

IT skills

Adaptability

Tools

Lorenzo system

Theatreman

Job description

An exciting opportunity has arisen for an enthusiastic and dedicated multi-tasked patient access officer to join our Patient Scheduling working across both Southend and Broomfield Hospital, Chelmsford.

You will provide robust admin support to the Patient Scheduling Team that cover Gynae, Ophthalmology, General Surgery, UGI, LGI, Breast, Vascular, General Medicine, ENT, MaxFax, Head and Neck and Plastics. The post holder must have the ability to be flexible and adaptable for the changing needs of the service.

Previous experience of working in a fast paced 'In patient/Patient Access' waiting list environment would be advantageous, however, full training will be provided. Excellent organisational skills, a confident telephone manner, good IT skills, and understanding of Service Change/development with previous experience of working in the NHS or within healthcare, would be desirable.

Please be aware this role may close early due to number of applications.

No VISA sponsorship available for this role.

To provide a comprehensive professional and efficient patient monitoring and waiting list service within prescribed timescales.

To monitor patients admitted pathway from referral to treatment for all specialties in accordance with the Trust’s Patient Access Policy and the NHS Constitution. These include RTT 18 weeks target and 31 and 62 day cancer targets.

To ensure efficient use of theatres.

Ensure all patients details are entered and updated accurately on to Lorenzo system and Theatreman.

Responsible for effective communication with Consultants and clinical teams, patients, relatives, General Practitioners.

Our ambition is to deliver excellent local and specialist services, to improve the health and wellbeing of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Are you looking for an exciting Patient Access Officer role using your unique qualities, then we want to hear from you?

For full details about this varied and rewarding role, please see attached job description.

We look forward to your application.

This advert closes on Tuesday 13 Jan 2026