Patient Access Officer

HCA Healthcare UK; Tandridge; On-site; GBP 27,000; Full time

Job summary

A leading private healthcare provider in Manchester is seeking a Patient Access Officer to enhance the patient journey. This role requires exceptional customer service skills, as you will be the first point of contact for patients, ensuring they receive a warm welcome at reception. Candidates with backgrounds in retail or hospitality are encouraged to apply. You will manage patient check-ins, handle inquiries, and provide administrative support, all while contributing to a seamless healthcare experience.

Benefits

Opportunities for career progression

Focus on mental and physical wellbeing

Qualifications

• Previous Administrative experience in a client/customer-facing role.
• Strong interpersonal and communication skills with a positive attitude.
• Excellent customer care skills.

Responsibilities

• Welcoming patients and visitors at reception.
• Engaging with patients and addressing queries.
• Managing patient waiting areas to ensure smooth service.
• Coordinating patient bookings and responding to requests.

Skills

Interpersonal skills

Excellent customer care skills

Strong communication skills

Ability to remain calm under pressure

Job description

Patient Access Officer

Manchester: The Christie Private Care

Full time: 37.5hrs

Shifts: Monday-Friday between the hours of 6AM - 8PM

07:00-15:00 / 08:00-16:00 / 09:00-17:00 / 10:00-18:00 / 11:00-19:00 / 12:00-20:00

Permanent Contract

Salary: £26,052 per annum

We’re looking for a Patient Access Officer to join our team at The Christie Private Care. This is your opportunity to become a vital part of the UK’s largest private healthcare provider. Candidates with a background in customer‑facing roles—such as retail or hospitality—are encouraged to apply. Your interpersonal skills, positive attitude, and customer service experience will be invaluable in delivering a 5‑star patient experience.

As a Patient Access Officer, you will be the first point of contact for patients and visitors, providing a warm and professional welcome at reception. Your role will involve delivering a high standard of customer care while managing a busy front desk, handling patient check‑ins, and assisting with enquiries. In addition, you will provide a comprehensive range of administrative services to support consultants and third parties, ensuring the smooth coordination of the patient journey. This is a front‑facing role that requires excellent communication skills and the ability to manage a high volume of activity while maintaining a 5‑star, world‑class service.

For candidates from retail or hospitality, this role offers a unique opportunity to bring your customer service skills into a healthcare environment, where you can grow professionally and have a direct impact on patient care. You’ll gain valuable experience in a clinical setting, with opportunities for career progression through internal and external training.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Others may think this is just a role in Patient Access, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you’ll do

• Welcoming patients and visitors at reception, greeting them with a friendly and professional demeanour, ensuring they feel supported and valued from the moment they arrive.
• Engage with patients, addressing queries, providing clear communication, and maintaining a welcoming environment.
• Manage patient waiting areas to ensure the Patient Access Service runs smoothly.
• Coordinate and facilitate all patient bookings where applicable.
• Respond promptly to any patient or third‑party requests, demonstrating empathy and understanding in every interaction.
• Maintain accurate and up to date information on the hospital database during the patient journey.
• Formally pre‑register or register all patients onto HCA databases.
• Ensure all relevant Patient documents are signed and scanned to the patient accounts.

What you’ll bring

• Previous Administrative experience in a client/customer‑facing role (candidates with retail or hospitality backgrounds are encouraged to apply).
• Strong interpersonal and communication skills, with a positive attitude and the ability to empathise with patients and visitors.
• Excellent customer care skills, ensuring each patient’s journey is seamless and compassionate.
• Ability to remain calm and professional under pressure while managing multiple tasks.

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

• Unique and Individual: We recognise and value everyone as unique and individual
• Kindness and compassion: We treat people with kindness and compassion
• Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness
• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.