Patient Access and Booking Clerk

Betsi Cadwaladr University Health Board; Wales; On-site; GBP 20,000 - 25,000; Full time

Job summary

A health organization in North Wales is seeking a diligent individual to join their Patient Access & Booking Centre. This role involves providing an efficient administrative function in a busy call centre, managing patient bookings and inquiries. Candidates must possess excellent communication skills and the ability to handle pressure. Proficiency in Welsh is essential. Join a supportive team committed to promoting equality and diversity in healthcare.

Qualifications

• Must have the ability to speak Welsh.
• Experience in a busy call centre environment preferred.
• Ability to work as part of a multi-disciplinary team.

Responsibilities

• Provide first point of access administration for referrals in the Booking Centre.
• Act as first contact for enquiries and referrals into the Trust.
• Manage referrals, waiting lists, and appointments using local patient administration systems.

Skills

Excellent communication skills

Ability to multi-task

Calm under pressure

Welsh language proficiency

Job description

Working in a highly pressurised booking centre, within a busy call centre environment, to provide an accurate and prompt administrative function to facilitate the delivery of a professional, efficient and effective centralised booking service, for a variety of outpatient clinics.

Using own initiative in sometimes complex situations to ensure that patients are booked in line with Local and National Access Targets.

Work as part of a multi-disciplinary team, supporting other team members to deliver the Access targets and patient focused booking service. To be part of a cohesive and integrated admin function to the service.

Duties / Responsibilities

• Provide "first point of access" administration for all referrals in the Booking Centre.
• Act as first of contact for all enquiries and referrals into the Trust.
• Use of local patient administration systems to manage all referrals, waiting lists and appointments for all patients in a timely manner.

About the opportunity

An exciting opportunity is available to join the Patient Access & Booking Centre at Glan Clwyd and Abergele Hospital on a permanent basis. We are looking for a hard working individual to join our busy team. The role is based in a busy call centre environment and the successful applicant will be part of a team of experienced staff with responsibility for managing a waiting list and booking patients. This role requires excellent communication skills, the ability to multi-task and stay calm under pressure is essential.

The ability to speak Welsh is essential for this post.

About the Employer

We are Betsi Cadwaladr University Health Board (BCUHB) North Wales, the largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.