Passenger Service Agents

Jet2.Com Limited; Wootton Bridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent airline company is seeking a Passenger Service Agent at London Gatwick Airport. This role requires delivering outstanding customer service, assisting during check-in, and ensuring safety procedures are followed. Candidates should be adaptable and thrive in a team environment. The position offers an hourly rate of £15.00, with 20 or 30 hour contracts available. Additional benefits include holiday entitlement, a profit share bonus, and colleague discounts.

Benefits

Hourly rate of £15.00

Discretionary profit share bonus

Free car parking at the airport

34 days holiday entitlement

Recommend a Friend scheme (£250)

Colleague discounts on holidays and flights

Annual pay review

Qualifications

• Passionate about delivering outstanding customer service.
• Calm and focused under pressure in a fast-paced environment.
• Adaptable, self-motivated, and enjoys teamwork.
• Demonstrates initiative and accountability.

Responsibilities

• Provide friendly customer service from arrival to flight boarding.
• Assist customers at check-in and self-service kiosks.
• Follow safety and security procedures for timely flight departures.
• Support colleagues and resolve disruptions proactively.

Skills

Outstanding customer service

Calm under pressure

Teamwork

Adaptability

Job description

We have some fantastic opportunities to join our Passenger Service Agent team at our 14th UK base, London Gatwick Airport! As part of our Red Team at London Gatwick, you will play a crucial role in ensuring a smooth and enjoyable experience for our customers at the airport. What will you do in the Passenger Service Agent role?

Responsibilities

• Create Memories: Through providing our famous friendly customer service from the moment customers arrive at the airport until they board their flight.
• Be Present: By assisting customers at check-in, issuing boarding passes, verifying travel documents, and supporting them at our Self‑Service kiosks.
• Take Responsibility: For following all safety and security procedures and ensuring flights depart on time.
• Work as One Team: By supporting colleagues and customers during disruption and delays, solving problems proactively, and communicating clearly and professionally at all times.

Qualifications

• Are passionate about delivering outstanding customer service.
• Stay calm and focused under pressure in a fast‑paced environment and in times of disruption.
• Are adaptable, self‑motivated, and enjoy working as part of a team.
• Demonstrate initiative and accountability.

Benefits

• Hourly rate of £15.00 per hour.
• Discretionary profit share bonus scheme.
• Free car parking at the airport and access to rest areas during breaks.
• 34 days holiday entitlement per annum (pro rata for part‑time hours).
• Recommend a Friend scheme (£250 for successful referrals) & contributory pension scheme.
• Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
• Annual pay review, paid training course, our famous Red uniform & much more!

Contract Details

• 20 or 30 hour per week contracts available on a Permanent or Permanent Seasonal basis.
• Rostered Shifts: Including early starts, late finishes, weekends, and bank holidays to support our operation. Working patterns are usually 4 shifts in a row, followed by 2 rest days but may vary to meet the operation. Extra days may be added during the season.
• Rosters are provided 4 weeks in advance.

At Jet2.com & Jet2holidays, we believe in creating memories for our customers and a rewarding career for our colleagues, apply today to become part of our award‑winning team! Hours per Week 30 Hours Salary £15.00 per hour