Passenger Assistant Supervisor

Brackenberry; Plymouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local staffing agency is looking for a Passenger Assistant Supervisor for a 6-month contract in Plymouth. The role includes managing approximately 180 Passenger Assistants, ensuring their performance and safety, and conducting training. Candidates must hold GCSEs in English and Maths, have experience in supervision, and be knowledgeable about Special Educational Needs. This is a full-time position with a pay rate between £13.90 and £17.99 per hour, with a potential for extension.

Qualifications

• A knowledge and understanding of Special Educational Needs (SEN).
• Substantial experience of supervising or line managing staff.
• Awareness of specific health and safety transport issues.

Responsibilities

• Provide first-line supervisory management to Passenger Assistants.
• Conduct return to work interviews and absence meetings.
• Ensure children have the correct equipment for safe travel.
• Deliver Passenger Assistant Training Scheme.

Skills

Customer Service

Communication

Knowledge of Special Educational Needs (SEN)

Health and Safety Awareness

Education

GCSE A-C / 9-4 in English and Maths or equivalent

Job description

We are working closely alongside with local authority in Plymouth to assist with the appointment of a Passenger Assistant Supervisor on a 6 -month contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay

13.90-17.99 per hour

Hours per week

22.20

Summary

The Passenger Assistant Supervisor provides first-line supervisory management to approximately 180 Passenger Assistants (PAs) working alongside three other Passenger Assistant Supervisors. The primary purpose of this role is to ensure the performance and safety of Passenger Assistants. The Supervisor provides advice and support to staff forms solutions to reduce risks in line with Health and Safety requirements and occasionally undertakes the duties of a Passenger Assistant when required. The role is defined as a Mobile Worker.

Responsibilities

• Provide first-line supervisory management to approximately 180 Passenger Assistants who work on home-to-school and social care transport across the city
• Conduct return to work interviews and associated absence meetings for staff returning from sick leave.
• Prioritise own workload and arrange appointments to visit PAs schools or parents with approximately 50% of working time spent on site visits.
• Responsible for making decisions on and forming solutions to a diverse range of operational and health and safety issues
• Ensure children have the correct equipment to ensure safe travel e.g. car seat / buckle safe etc.
• Delivery of the Passenger Assistant Training Scheme (with other team members) for new and existing PAs ensuring full implementation.
• Ensure that all equipment is fitted to manufacturers guidelines

Essentials

• GCSE A-C / 9-4 in English and Maths or equivalent.
• A knowledge and understanding of Special Educational Needs (SEN)
• Awareness of specific H & S and SEN transport issues (e.g. wheelchair transport lifting and handling).
• Substantial experience of supervising or line managing staff and managing performance

Please note

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer

Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though opening assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.

Important

We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

Key Skills

• Customer Service
• Domestic Flights
• TSA
• Travel Documents
• Ticket sales
• Communication
• Air Travel
• International Flights
• Issue Tickets
• Baggage Service
• Check in
• Computer System
• Fee Calculation
• Seat Assignments

Employment Type

Full Time

Experience

years

Vacancy

1