Parts & Service Advisor (Van Centre)

AB Volvo; Tipton; On-site; GBP 30,000 - 35,000; Full time

Job summary

A global transportation group seeks a Parts & Service Advisor at their Tipton Van Centre. The role involves customer interactions and parts management within a newly opened facility. Candidates should have experience in vehicle dealerships and strong customer service skills. Competitive salary between £30,500 and £35,000 with additional benefits including 25 days of holiday and a pension scheme.

Benefits

25 days holiday rising with service

Pension scheme with employer matched contribution of up to 5%

Discounts across retailers, cinemas and theme parks

Discount on Arval Contract Hire cars

Qualifications

• Previous vehicle dealership experience is preferred.
• Ability to greet customers professionally.
• Experience with front of house tasks in a dealership.

Responsibilities

• Take and supply customer orders to the correct specification.
• Ensure proper procedures for ordering and receiving goods.
• Maintain a clean and tidy parts area.
• Greet customers when booking in their vehicle.

Skills

Knowledge of vehicle parts

Customer service skills

Proficiency in PC software

Job description

What you will do

Parts & Service Advisor - Tipton Van Centre

45 hours a week with rotating start and finish times:

Week 1: 07.00 – 16.30; Week 2: 07.30 – 17.00; Week 3: 08.30 – 18.00

and 1 in 3 Saturday mornings

Dependent on previous vehicle dealership experience, this role is paying between £30,500 and £35,000

Operating within the newly opened Van Centre, (Hobart Rd, DY4 9LE) you will be part of a team developing and sustaining superior performance in Partswith some service reception tasks.

Parts:

• Ensure customer orders are taken and supplied to the correct specification.
• Ensure that procedures are correctly carried out for the ordering of goods and their receipt.
• Maintain an efficient filing and retrieval system.
• Ensure that the parts area is kept clean and tidy, and that equipment is in good condition reflecting the image of an efficient and modern Retail Dealer point.

Service:

• Ensure when working on the Front of House reception that customers are greeted professionally and with a friendly demeanor when booking in their vehicle, relaying back costs and information from their service and inspections etc.
• Updating the customer throughout with timelines and costs where applicable
• Ensure that the service area is kept clean and tidy, and that equipment is in good condition reflecting the image of an efficient and modern Retail Dealer point.
• Knowledge of vehicle parts essential with dealership front of house experience
• To be able to competently use desktop PC and associated software & systems
• 25 days holiday rising with service
• pension scheme with employer matched contribution of up to 5%
• discounts across retailers, cinemas and theme parks ++
• discount on Arval Contract Hire cars

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Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed and warm.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.