Parts Sales Advisor

Volvo; Dunstable; On-site; GBP 35,000; Full time

Job summary

A global transport solutions leader in Dunstable seeks a Parts Telesales Advisor to proactively develop HGV/LCV parts sales. The ideal candidate has vehicle parts sales experience and excellent communication skills. This role offers a basic salary of £35,000, a KPI-driven commission scheme, and benefits like a matched pension scheme and healthcare cash back plan, within a supportive team culture.

Benefits

25 days holiday plus BH’s

5% matched pension scheme

healthcare cash back plan

Work Perks Scheme

Responsibilities

• Answer calls with the highest level of customer service.
• Prospect current and potential parts customers.
• Liaise with Aftersales Executives.
• Discuss the use and features of various parts.
• Produce parts quotations for customers.
• Process Parts orders in line with company processes.
• Liaise with Depot parts team to meet customer expectations.
• Liaise with Depots to deal with return or refund requests.
• Ensure accurate raising of credits for goods returned.
• Discuss any service/stock concerns with Dealerpoint Managers.
• Assist with stock counts in depots.
• Achieve sales targets set by Head of Aftermarket.

Skills

Vehicle Parts sales experience

Sales and Target driven

Influencing skills

Excellent telephone manner

Effective communication

Numerical ability

Accuracy and attention to detail

IT Literate

Job description

What you will do

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next‑gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Overview

Parts Telesales Advisor - East Region

Based from our Chiltern Depot (Dunstable) and reporting to our Regional Parts Manager, you will proactively be looking for new HGV /LCV parts customers and growing existing customers parts sales for our Eastern depots of Chiltern; Felixstowe, Kent, Reading and West Thurrock.

This role comes with a basic of £35,000 and a healthy KPI driven commission scheme, Mon - Fri 40 hours

Key Skills / Competencies

• Vehicle Parts sales expereince
• You are Sales and Target driven.
• Influencing others to buy additional parts.
• Excellent telephone manner.
• To be able to effectively communicate at all levels both written and verbally with people inside the organisation as well as external customers.
• Numerical ability to be able to work with part numbers.
• Accuracy and attention to detail.
• IT Literate to work within company processes and systems.

Duties

• Answer calls with the highest level of customer service.
• Prospect current and potential parts customers proving information of the company’s goods, services, and current promotions.
• Liaise with Aftersales Executives introducing them to potential account customers
• Discussing the use and features of various parts with customers.
• Produce parts quotations for customers.
• Process Parts orders in line with company processes.
• Liaise with Depot parts team to ensure customer expectations are met.
• Liaise with Depots to deal with any return or refund requests.
• Ensure that credits are properly and accurately raised for goods returned if applicable.
• Discuss any service/stock concerns with Dealerpoint Managers
• Assist with stock counts in depots when required.
• Achieve sales targets as set by Head of Aftermarket.

Benefits

25 days holiday plus BH’s; 5% matched pension scheme; healthcare cash back plan, Work Perks Scheme

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed and warm.