Parts Advvisor

Lexus Leicester; Plymouth; On-site; GBP 27,000 - 33,000; Full time

Job summary

A reputable automotive retailer in Plymouth is seeking a Parts Advisor to enhance customer service and manage sales of vehicle parts. Responsibilities include ordering, checking, and packing parts, along with ensuring customer enquiries are swiftly handled. The ideal candidate has a technical background in vehicle parts and excellent organizational skills. Benefits include a competitive salary, training, and holiday entitlement. This role promotes a positive work culture and the opportunity for growth within the company.

Benefits

Competitive salary and bonus scheme

30 days holiday, plus additional holiday for service

Discounted MOTs, Service, and Parts

Birthday day off

Life Assurance Benefit

Contributory Pension Scheme

Employee Assistance Programme

Qualifications

• Ability to meet deadlines and organize tasks.
• Quick information assimilation and response.
• Technical qualification or proven experience with vehicle parts.

Responsibilities

• Manage customer enquiries and sales of products and services.
• Order and check parts accurately.
• Ensure safe return of old units and warranty items.
• Pack and load parts for dispatch.

Skills

Organizational skills

Attention to detail

Technical knowledge of vehicle parts

Effective communication

PC and web literacy

Job description

Parts Advisor

Company: Toyota

Location: Plymouth, UK

Salary: £27,000 – £33,000 per year

Employment Type: Full time, Part‑sales

Your Day Will Include

• Ensuring a prompt and courteous manner when dealing with customer enquiries, selling the benefits of our products and services, adhering to all trading terms, discounts, and procedures for handling payment for parts.
• Ensure accurate ordering, checking and location of all parts, reporting stock discrepancies and damage to the Service Manager.
• Ensure the safe return of old exchange units and warranty items to the Parts Department, clean and drained of fluids. Make ready for credit return including all necessary paperwork.
• Ensure that all chargeable cases are handled correctly to avoid damage and are returned in a timely manner.
• Pack and load parts correctly to avoid damage or loss, for dispatch to customers via van delivery or postal/carrier services.
• Maintain a good working relationship with all internal and external customers updating prospect records as necessary.

Have you got what it takes?

• Able to plan, organise self and meet agreed work deadlines.
• Able to assimilate information quickly and provide considered responses.
• Attention to detail and maintains good, accurate quality of work.
• Technical Qualification or proven experience of working with vehicle parts.
• Abe to communicate effectively with team, manage external relationships and customer relationships.
• PC and web literate.

Hours Of Work

Monday – Friday 08:00 – 17:30 (1 hour lunch). 1 Saturday in every 3 08:00 – 13:00.

What is in it for you?

• Highly competitive salary and bonus scheme.
• Full training and support to help you immerse yourself in the role and Snows values.
• 30 days holiday, inc. Bank Holidays, plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary.
• Birthday day off.
• Discounted MOTs, Service and Parts.
• Recommend a Friend Bonus/ Introducing a Customer Bonus.
• Life Assurance Benefit.
• Snows Contributory Pension Scheme.
• BEN – Employee Assistance Programme.
• Excellent development opportunities to learn and grow with Snows.
• Role dependent – toolbox insurance.

Brand

Toyota

Centre Name

Snows Plymouth

About Toyota

As one of the most famous brands in the world, here at Toyota, we put ‘kaizen’ or continuous improvement at the centre of everything we do. From the impact we have on the world around us, to building cars, to the experience a customer has in our retailers, we are always looking for ways to make things better. We recognise the importance of our people to the brand and are recognised as one of the best in providing automotive training, our team will help you to develop your skills and realise your ambitions. Joining the Toyota team means that you will have the opportunity to be at the heart of our innovative brand, and really make a positive impact at the retailer you work for.