Parts Advisor

Genuine Parts Company; Leicester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading automotive parts provider in Leicester, England, is seeking a Parts Advisor. In this role, you will handle customer orders, promote products, and boost sales while providing exceptional customer service. We value punctuality, organisation, and effective communication. You'll have access to numerous benefits including discounts, career development, and potential performance bonuses. Join a globally recognised brand that values inclusivity and equal opportunities in the workplace.

Benefits

Exclusive discounts and cashback from major retailers

Opportunities for career progression

Free pension advice

Free access to health and financial tools

Potential performance-based bonus

Discount on car parts

Qualifications

• Punctual, organised, and efficient while working towards deadlines.
• Pro-active and enthusiastic when speaking with customers.
• Able to demonstrate empathy towards customers.
• Professional and possess excellent communication skills.

Responsibilities

• Taking orders over the telephone and upselling to increase invoice value.
• Outbound calling to raise customer awareness and achieve higher sales.
• Building long-term rapport with local customers.
• Actively promoting offers, discounts and customer competitions.
• Limiting credits and returns by sending the right parts the first time.

Skills

Business Development

Sales Experience

Marketing

Inventory Control

Customer Service

Computer Skills

Dealership Experience

GM Vehicles

Management Experience

Service Writing

Sales Management

Automotive Service

Job description

Parts Advisor Genuine Parts Company • Leicester, England, UK

NAPA Auto Parts - Commercial is a leading provider of premium parts tools and equipment catering specifically to commercial vehicle (CV) mechanics and repair professionals. Operating within the globally recognised NAPA network which includes over 6000 locations worldwide, NAPA Auto Parts UK & Ireland leverages a century of industry expertise and a strong reputation for quality reliability and service excellence.

With over 36 dedicated CV locations throughout the UK and Ireland, NAPA Auto Parts delivers an extensive range of products from top original equipment manufacturers (OEMs), OE‑matched suppliers and exclusive brands through NAPA Auto Parts Commercial. These offerings serve CV repair centres, national retailers and emergency service fleets, ensuring commercial vehicles are maintained to the highest standards. We are currently looking for a Parts Advisor to join our team.

Responsibilities

• Taking orders over the telephone and upselling to increase invoice value.
• Outbound calling to raise customer awareness and achieve higher sales.
• Building long‑term rapport with local customers.
• Actively promoting offers, discounts and customer competitions.
• Limiting credits and returns by ordering and sending the right parts the first time.

Qualifications

• Punctual, organised and efficient whilst working towards deadlines.
• Pro‑active and enthusiastic when speaking with customers.
• Able to demonstrate empathy towards customers.
• Professional and possess excellent communication skills.

Benefits

• An opportunity to join a global brand and market leader.
• Exclusive discounts and cashback from thousands of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
• Opportunities for career progression and bespoke training.
• Free pension advice from our standard pension provider.
• Free access to Health, Wellbeing and Financial tools.
• Potential to earn a performance‑based bonus paid monthly.
• Discount on car parts.

Alliance Automotive Group is an equal opportunities employer.

Required Experience

Unclear Seniority

Key Skills

• Business Development
• Sales Experience
• Marketing
• Inventory Control
• Customer Service
• Computer Skills
• Dealership Experience
• GM Vehicles
• Management Experience
• Service Writing
• Sales Management
• Automotive Service

Employment Type: Full‑Time

Experience: years

Vacancy: 1