Participation & Co-Production Co-ordinator (Pending Job Evaluation)

Norfolk & Suffolk Foundation NHS Trust; Norwich; On-site; GBP 25,000 - 30,000; Full time

Job summary

A healthcare organization in Norwich is seeking a Participation & Co-Production Co-ordinator to champion inclusive involvement. This role requires excellent organizational skills, collaboration with service users, and coordination of engagement activities. Candidates should have experience in administrative roles and an understanding of NHS values, with a focus on equity and inclusion. This position offers opportunities to impact patient experience directly and work within a supportive team.

Qualifications

• Experience of working in an administrative, project support or coordination role.
• Experience of working with people with lived experience in a supportive role.
• Experience working in healthcare, mental health, or public service.

Responsibilities

• Organize practical elements of events and sessions.
• Maintain accurate records of involvement activities.
• Support training for participants.

Skills

Excellent organisational and administrative skills

Proactive and self-motivated

Understanding of NHS values

Understanding of inclusive communication principles

Education

NVQ Level 3 in Business Administration or equivalent

Relevant qualification in health and social care

Job description

Participation & Co-Production Co-ordinator (Pending Job Evaluation)

The Band 4 Participation and Co-production Co-ordinator plays a vital role in championing inclusive involvement across the Trust. Working within the Patient Experience Team, the post holder will support and coordinate meaningful opportunities for people with lived experience to shape the planning, delivery, and improvement of services. This role ensures participation activities are accessible, well‑organised, and aligned with Trust values and policies. Acting as a welcoming first point of contact, the post holder will register individuals interested in involvement, maintain accurate records, and support recruitment to the involvement register. They will work collaboratively with staff to embed co‑production principles, offering guidance and resources that promote equality, diversity, and shared decision‑making. The post holder will also deliver training to participants, including Values Based Recruitment and co‑production workshops, and may provide day‑to‑day supervision for an Administrator. By supporting effective communication and coordination, they will help create safe, inclusive spaces where all voices are valued. Based at County Hall, Norwich, the role involves attending team anchor days and working from Trust premises when not supporting workshops, events, or community meetings.

Main duties of the job

This role supports the delivery of inclusive and accessible co‑production, involvement, and engagement activities across the Trust. You will work closely with service users, carers, and community groups to build respectful, recovery‑focused relationships and create positive channels for two‑way communication. A key part of the role is organising the practical elements of events and sessions—whether large‑scale programmes or smaller workshops—including venues, technology, materials, and access support. You will maintain accurate records of involvement activities, manage the registration process for people with lived experience, and coordinate attendance at meetings and workshops. Ensuring compliance with Trust policies on safeguarding, data protection, inclusion, and reimbursement is essential. The role also involves preparing documentation for governance purposes, supporting internal reporting, and drafting communications to promote involvement opportunities. Acting as an ambassador for participation, you will attend events, deliver training to participants, and help staff understand their responsibilities around co‑production. You will contribute to developing tools and resources, maintain team platforms and materials, and support feedback processes such as the Friends and Family Test. Continuous learning and sharing insights to improve participation practices are integral to this role.

About us

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Job responsibilities

Please read the job description / person specification carefully and ensure your application reflects the knowledge, skills and experience needed.

Previous Applicants Need Not Apply

Person Specification

Qualifications

• NVQ Level 3 in Business Administration or equivalent qualification/experience
• Relevant qualification in health and social care.

Experience

• Experience of working in an administrative, project support or coordination role
• Experience of working with members of the public or people with lived experience in a supportive or enabling role
• Experience working within a healthcare, mental health, voluntary sector or public service setting.

Skills

• Excellent organisational and administrative skills with ability to prioritise workload and meet deadlines
• Proactive, self‑motivated and able to work independently when required, and within a team on individual or shared tasks.
• Understanding of NHS values and the role of patient experience in improving services
• Understanding of inclusive communication principles (e.g. plain English, accessible formats, tone of voice)

Knowledge

• Knowledge of equality, diversity, inclusion and accessibility in the context of involvement and engagement
• Understanding of the principles of patient and public involvement, co‑production or user voice
• Familiarity with NHS or public sector governance, safeguarding, and data protection expectations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Head of Participation, Involvement and Experience