Part Time Receptionist/Triage Administrator

Kings Langley Surgery; Hemel Hempstead; On-site; GBP 20,000 - 25,000; Full time

Job summary

A busy GP surgery is looking for an experienced Reception/Triage Team Member to provide friendly service and support in a vibrant healthcare environment. You will manage patient interactions and assist with triage operations, ensuring effective communication and coordination with clinical teams. The ideal candidate will possess excellent interpersonal skills and a willingness to work flexible shifts, contributing positively to the team and patient experience.

Qualifications

• Experience in a healthcare setting preferred.
• Experience using clinical systems is a plus.
• Ability to work flexible shifts covering NHS core hours.

Responsibilities

• Welcome patients and answer calls professionally.
• Ensure a warm service is provided at the practice.
• Direct patients to the appropriate services.

Skills

Friendly and approachable

Great communicator

Team player

Flexible with shifts

Job description

We are looking for an experienced Reception/Triage Team Member to join our friendly and supportive team at a busy GP surgery.

You'll be the face and voice of the practice, welcoming patients, answering calls, contacting patients with the outcome of the triage submissions and ensuring everyone receives a warm, professional service.

We're seeking someone who is:

Friendly, approachable and empathetic

• Enthusiastic with a positive attitude
• A great communicator, both in person and over the phone
• Able to work well in a busy environment as part of our team

If you enjoy helping people and want to make a difference in your local community, we'd love to hear from you

Main duties of the job

Reception -

• meeting & greeting patients & visitors to the surgery
• answering incoming calls & making calls to patients
• signposting patients to the right department or service
• supporting the clinical team

Triage-

• Working alongside the duty GP providing an administrative role which involves contacting patients to advise the outcome of online triage submissions, book appointments, share information, or, where appropriate signpost to more appropriate services

About us

We are a large surgery with a patient list size of 15,500

We have 7 partners, 3 salaried GPs & a nursing team consisting of an Advanced Nurse Practitioner, 3 nurses, 2 HCAs & a GPA

We have ARRS roles working alongside our own teams such as Clinical Pharmacists, First Contact Physicians, a Mental Health Nurse & a Health & Wellbeing Coach

We are a friendly team, all dedicated to giving our patients the best service whilst supporting each other - all with a smile!

Job responsibilities

Job summary Receptionist &Triage administrator

Receive, assistand direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective way.

Provide generalassistance to the practice team and project a positive and friendly image topatients and other visitors, either in person or via the telephone

Administration

Tohave a thorough knowledge of all practice procedures

Towork in accordance with protocols

Scanand photocopy as required

Frontof house reception greeting patients consulting with members of practice team

Handingcorrespondence to patients, diligently checking their identity

Beable to cover other shifts for annual/sick leave

Ensuringat the end of all clinics that the waiting area is tidy

Tomonitor the running times of the clinicians and advise patients if the clinicis running late

Ensurethe reception area is tidy at all times

Goodknowledge & respect for confidentiality of patients information - to beadhered to at all times

Ensurevisitors sign the visitors book

Adhoc duties as agreed with the practice manager

Ensurethat the rooms and computers are all switched on and ready for the GP's andnurses at the start of the day

Ensurethat the TV screen and check in service is ready for patients to use

Appointments

Directpatients to relevant resources for triage submissions

BookNursing team appointments

Cancellation/changesof appointments

IT

Computerdata entry into medical records

Completee-consult forms on behalf of patients who are unable to do themselves

Assist the duty GP with the outcomes of triage submissions - contacting patients to book appointments or to signpost to more appropriate services

General

Openpost and allocate as necessary

Actiondaily tasks list

Phonepatients as and when needed

Ensureforms are always available e.g. registration, change of address, etc

Codingonto patient records correctly if required

Makingsure information folders are kept up to date e.g. RESPECT folder

Liaisonwith District Nurses Liaison and Health Visitors

Scanning

Other Tasks

Makesure rooms are tidy/computers switched off at end of day

Ensurebuilding security - have thorough knowledge of doors/windows/alarm.

Anyother tasks allocated by managers

Confidentiality

Patientsentrust us with, or allow us to gather, sensitive information in relation totheir health and other matters. They do so in confidence and have the right toexpect that staff will respect their privacy and act appropriately

Inthe performance of the duties outlined in this job description, the post-holdermay have access to confidential information relating to patients and theircarers, practice staff and other healthcare workers. They may also have accessto information relating to the practice as a business organisation. All suchinformation from any source is to be regarded as strictly confidential

Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the practice may only be divulged to authorised persons inaccordance with the practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data

Health &safety

The post-holderwill assist in promoting and maintaining their own and others' health, safetyand security as defined in the practice health & safety policy, thepractice health & safety manual, and the practice infection control policyand published procedures. This will include:

Usingpersonal security systems within the workplace according to practice guidelines

Identifyingthe risks involved in work activities and undertaking such activities in a waythat manages those risks

Makingeffective use of training to update knowledge and skills

Usingappropriate infection control procedures, maintaining work areas in a tidy andsafe way and free from hazards

Activelyreporting of health and safety hazards and infection hazards immediately whenrecognised

Keepingown work areas and general / patient areas generally clean, assisting in themaintenance of general standards of cleanliness consistent with the scope ofthe job holder's role

Undertakingperiodic infection control training (minimum annually)

Equality anddiversity

The post-holderwill support the equality, diversity and rights of patients, carers andcolleagues, to include:

Actingin a way that recognizes the importance of people's rights, interpreting themin a way that is consistent with practice procedures and policies, and currentlegislation

Respectingthe privacy, dignity, needs and beliefs of patients, carers and colleagues

Behavingin a manner which is welcoming to and of the individual, is nonjudgmental andrespects their circumstances, feelings priorities and rights.

Personal/Professional Development

The post-holderwill participate in any training programme implemented by the practice as partof this employment, such training to include:

Participationin individual performance review, including taking responsibility formaintaining a record of own personal and/or professional development

Takingresponsibility for own development, learning and performance and demonstratingskills and activities to others who are undertaking similar work

Quality

The post-holderwill strive to maintain quality within the practice, and will:

Alertother team members to issues of quality and risk

Assessown performance and take accountability for own actions, either directly orunder supervision

Contributeto the effectiveness of the team by reflecting on own and team activities andmaking suggestions on ways to improve and enhance the team's performance

Workeffectively with individuals in other agencies to meet patients needs

Effectivelymanage own time, workload and resources

Communication

The post-holdershould recognize the importance of effective communication within the team andwill strive to:

Communicateeffectively with other team members

Communicateeffectively with patients and carers

Recognizepeople's diversity & needs for alternative methods of communication andrespond accordingly

Contributionto the implementation of services

The post-holderwill:

Applypractice policies, standards and guidance

Discusswith other members of the team how the policies, standards and guidelines willaffect own work

Participatein reviews & audits where appropriate

Person Specification

Experience

• Pleasant & friendly manner
• Experience in a healthcare setting, preferable General Practice
• Experience using clinical systems (training will provided for the right candidate)
• Must be flexible & willing to work a variety of shifts at both sites to cover NHS contracted core hours 8am to 6.45pm
• Experience working in a public facing or reception role dealing with members of the public form a variety of social & cultural backgrounds would be an advantage

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.