Part-Time Helpdesk Consultant — Training & Growth

Hargreaves Lansdown Asset Management Limited; Bristol; On-site; GBP 15,000 - 21,000; Part time

Job summary

A leading wealth management firm in Bristol is seeking a part-time Helpdesk Consultant to provide outstanding client service. In this role, you will resolve queries primarily via phone, ensuring clients receive empathetic and professional support. Ideal candidates possess excellent listening, communication, and organizational skills, with prior experience in customer service. You will receive comprehensive training and join a supportive team, contributing to the firm's client-centric culture.

Qualifications

• Experience in a helpdesk, customer service, or contact center environment.
• Ability to work under tight deadlines and multi-task effectively.
• Demonstrated passion for delivering excellent client service.

Responsibilities

• Be the first point of contact for resolving client queries via phone, email, or chat.
• Deliver a personalized service by listening and resolving issues on the first contact.
• Support vulnerable clients and work collaboratively with teams.

Skills

Listening skills

Empathy

Resilience

Communication skills

Organizational skills

MS Office proficiency

Job description

A leading wealth management firm in Bristol is seeking a part-time Helpdesk Consultant to provide outstanding client service. In this role, you will resolve queries primarily via phone, ensuring clients receive empathetic and professional support. Ideal candidates possess excellent listening, communication, and organizational skills, with prior experience in customer service. You will receive comprehensive training and join a supportive team, contributing to the firm's client-centric culture.