Duty Manager

Lampton 360 Limited; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leisure management company in the United Kingdom is seeking a Duty Manager responsible for the day-to-day operations of a Leisure Centre. The role focuses on ensuring a safe and enjoyable customer experience, especially for wet side operations. This position requires opening and closing the site, supervising maintenance, and providing excellent customer service. Candidates should have First Aid at Work qualification and previous supervisory experience in the leisure sector. Flexibility in working hours is essential.

Benefits

22 days holiday allowance

Enhanced Maternity and Paternity leave

Pension Scheme

Exclusive Discounts

CPD training opportunities

Qualifications

• Ability to communicate clearly and influence staff.
• Experience managing operations in leisure sector.
• Understanding and implementing health & safety legislation.

Responsibilities

• Open and close the site as the first point of contact.
• Supervise maintenance and cleaning of the facility.
• Responsible for daily, weekly, and monthly pool operations.
• Deal with health & safety incidents and report appropriately.
• Provide excellent customer service and address complaints.

Skills

First Aid at Work Qualification

Communication skills

Supervisory experience

Health & Safety knowledge

Education

National Pool Lifeguard Qualification (NPLQ)

Job description

Why Join Lampton Leisure?

• We are LLW employer, offering annual pay reviews
• 22 days holiday allowance, plus bank holidays (pro-rata'd)
• Free
• GOLD
• Enhanced Maternity and Paternity leave?and
• Pension Scheme
• Exclusive Discounts - save with Lampton Rewards and EE mobile offers
• online GP access, EAP, health testing, flu Jabs, and e
• Sustainability Perks - cycle to work and e
• lectric car salary sacrifice scheme
• CPD training, structured development, and leadership opportunities

About the Job

As a Duty Manager, you will be responsible for the day-to-day running of our Leisure Centre, ensuring a safe, enjoyable and quality customer experience, with a particular focus and responsibility on our wet side operations. Ultimately, you will ensure all operations flow smoothly and help us meet our company goals.

You will also be a key holder for the building and therefore, will be responsible for opening and closing the site whilst on shift. Our sites are open from 6am - 10pm so flexibility with working hours is required.

Key Responsibilities

• Opening and closing of site and being first point of contact for any queries whilst on duty.
• Supervise and coordinate regular maintenance and cleaning of the facility.
• Responsible for the daily, weekly and monthly pool plant operations, tasks and checks.
• Deal with any H&S incidents, accidents, safeguarding concerns & report on the management system.
• Perform pool hygiene & safety checks.
• Provide first class customer service to all users of the facility
• Address any customer queries or complaints

Experience and Qualifications Required

• First Aid at Work Qualification
• Ideally hold or be able to work towards a National Pool Lifeguard Qualification (NPLQ)
• Previous experience of managing operations within the leisure sector, experience of wet side operations is ideal
• Previous supervisory experience
• The ability to communicate clearly, influence and motivate staff.
• Experience of working within a Health & Safety critical environment with the ability to understand and implement legislation in the operational environment is essential.

Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.

Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).