Part-Time Banking Customer Advisor

Description This; Basildon; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading building society is seeking a part-time Customer Representative for their Basildon branch. In this role, you'll provide exceptional customer service through various channels while handling transactions and queries. The position offers a 12-month secondment for 31.5 hours a week, focusing on both in-branch and remote training. Ideal candidates demonstrate strong communication skills and a commitment to customer satisfaction. Employee benefits include private medical insurance and a competitive pension plan.

Benefits

Private medical insurance

Performance-related bonus

Pension scheme

Training and development opportunities

Paid volunteering days

Qualifications

• Ability to handle customer transactions in-person and online.
• Experience with addressing customer queries across different channels.
• Comfortable adapting communication styles to diverse customer needs.

Responsibilities

• Support customers with transactions and inquiries both in branch and online.
• Participate in training designed to ensure success in roles.
• Engage with customers to understand their needs and provide appropriate solutions.

Skills

Customer service orientation

Digital literacy

Communication skills

Team collaboration

Job description

A leading building society is seeking a part-time Customer Representative for their Basildon branch. In this role, you'll provide exceptional customer service through various channels while handling transactions and queries. The position offers a 12-month secondment for 31.5 hours a week, focusing on both in-branch and remote training. Ideal candidates demonstrate strong communication skills and a commitment to customer satisfaction. Employee benefits include private medical insurance and a competitive pension plan.