Part Time Administration Assistant - Landermere Centre, Clacton

Essex Partnership NHS Foundation Trust; Tendring; On-site; GBP 20,000 - 25,000; Part time

Job summary

A reputable healthcare organization in Tendring is seeking a part-time Administration Assistant. The role involves providing front-line administrative support to clinical colleagues, maintaining confidentiality, and responding to patient queries. Candidates should have excellent communication skills and relevant administrative experience. Full training on the systems used will be provided, and flexible working is supported.

Benefits

NHS discounts for staff

Flexible working opportunities

Excellent training facilities

Salary Sacrifice schemes

Qualifications

• Relevant administrative experience in a healthcare setting.
• Positive, compassionate approach to supporting patient care.
• Ability to manage front-line duties in a demanding environment.

Responsibilities

• Provide front-line administrative support to clinical colleagues.
• Maintain confidentiality when handling sensitive information.
• Deal with queries from patients and healthcare professionals.

Skills

Excellent communication skills

Administrative experience

Computer literacy

Ability to use own initiative

Prioritising tasks

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Overview

An exciting opportunity has arisen to recruit a permanent part-time Administration Assistant based at The Landermere Centre, Clacton on Sea.

This role involves providing front-line administrative support to clinical colleagues face to face and on the telephone. The post holder will work Thursday, Friday and Saturday from 9:00 am to 5:00 pm. Full training on the systems used will be provided.

Responsibilities

• Provide a comprehensive administration service within the Trust’s Localities and ensure the timely and accurate recording of activity across services using Trust information systems.
• Offer cover for absence across all services/locations; be prepared to relocate to provide cover as required.
• Maintain safeguarding confidentiality as a pre-requisite for the Administration Assistant role.
• Handle confidential and sensitive information between staff, patients and carers in person or on the telephone; provide courteous, empathetic, and effective communication, including when dealing with distressed individuals.
• Record accurate messages and follow departmental guidelines for escalation and follow-up.
• Work as part of the Directorate’s Administration Service to support clinical services and functions within the Trust’s localities, including providing cover in other areas as requested.
• Deal with queries from patients, relatives, GPs and other healthcare professionals, including non-routine and complex issues where needed.
• Assist patients and families seeking information and be aware of the needs of the client group, handling interactions with sensitivity to potential hostility or aggression.

Qualifications and Skills

• Excellent communication skills and relevant administrative experience; ability to use own initiative and prioritise tasks.
• Computer literacy with experience in Microsoft Word, Excel and Outlook; willingness to undergo full training on Trust systems.
• Positive, compassionate approach to supporting patient care and the ability to manage front-line duties in a demanding environment.

Benefits and Conditions

• The Trust supports flexible working and encourages discussion with the recruiting manager about what is possible for this role; opportunities to apply for a flexible working request from day one.
• Season Ticket Loans
• NHS discounts for staff
• Excellent training facilities and development opportunities
• Buying and Selling annual leave scheme
• Opportunities to work bank shifts and gain experience in other areas
• Salary Sacrifice schemes including lease cars and Cycle to Work
• Day One Flexible Employer

About the Staff Bank

Our EPUT NHS staff bank hires clinical and non-clinical healthcare professionals to take on shifts at Trust hospitals and community settings. Permanent staff are automatically enrolled, with the option to work additional shifts if desired.

Additional Information

• You will be required to handle administrative tasks for multi-disciplinary clinical staff and managers in a polite and efficient manner.
• Build effective working relationships; be approachable and flexible in your approach to work.
• Exchange confidential information and provide appropriate support to patients and families; maintain professional conduct at all times.
• Work as a centralised administration service to support clinical services across Trust localities and provide cover as needed.

This advert closes on Monday 15 Sep 2025.