Parking Administrator

Nottingham City Council; England; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A local government organization in the United Kingdom is seeking a motivated individual for a role in parking enforcement. This position entails working with a small team to provide excellent customer service while processing queries and payments related to parking. Applicants should have an NVQ Level 3 in Business and Administration, along with experience dealing with the public under pressure. The council supports diverse candidates and offers a hybrid working model, encouraging work-life balance.

Qualifications

• Experience in administration and/or financial processes.
• Experience of working with the public, particularly distressed customers.
• Ability to produce work to a consistently high standard.

Responsibilities

• Support the service in parking enforcement and permit arrangements.
• Investigate and respond to challenges and representations.
• Provide advice on parking-related matters to the public.

Skills

Administration skills

Customer service

Experience with Microsoft packages

Ability to work under pressure

Effective communication in English

Education

NVQ Level 3 in Business and Administration

Job description

Organisation: Leicestershire County Council

Work Location: County Hall, Glenfield, Leicester LE3 8RA

Worker Category: Hybrid Worker

Working Hours:37 hours per week

Contract Type: Permanent

Closing Date: 04/02/2026

Interview Date(s): TBC

Are you looking for a rewarding career where you can make a difference?

Do you want a job where no two days are the same?

About the Role

The job purpose is to support the service, working as part of a small team providing parking enforcement and permit arrangements including being the first contact point for customers within legislative deadlines.

You will be responsible for investigating and responding to challenges and representations in line with the council’s procedures including preparing and producing correspondence for appeal hearings.

Your role will involve taking telephone calls from members of the public and providing advice on parking related matters.

You will process queries and reconcile payments in respect of penalty charge notices and resident parking permit queries.

About You

To apply for this post, you must:

• NVQ Level 3 (or NVQ 2 plus willingness to undertake Level 3) in Business and Administration or equivalent qualification plus experience as detailed below.

And

Demonstrable experience identified within the section below.

• Experience of administration and/or financial processes.
• Experience of working with the public, in particular dealing with irate or distressed customers by phone or in person.
• Experience in the use of Microsoft packages and/or in a wide variety of software packages, including databases.
• Ability to work flexibly and under pressure in order to meet tight deadlines with minimum supervision.
• Ability to produce work to a consistently high standard.
• The post holder must have the ability to converse with ease with customers and provide advice and information in accurate spoken English

You must also have an understanding of, and commitment to,equality, diversity and inclusion.

In addition, we also expect you to shareour commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.

Interested in Flexible Working?

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.

For more information or an informal discussion,please contact:

Marianne Buckby Team Manager

Telephone: [phone]

To contact me via email, please click here

How to Apply

Please apply sending us your CV as well a supporting statement, detailing how you meet the requirements of the post.The supporting statement should be no longer than 250.

Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ Plus communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job, please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning0300 3030222 (select option 2) or raising a ticket via our online portal:https://emss.org.uk/support .

Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire.

For further information on what it’s like to work for us and the benefits we offer, please refer to the following:

• Locations County Hall, Leicester, LE3 8RJ, GB