Paralegal - Insurance

DAC Beachcroft; Newport; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading legal firm in Newport is seeking Paralegals to join their dynamic Casualty team. The role involves managing claims, liaising with clients, and providing high-quality legal service. Ideal candidates should possess strong prioritisation, interpersonal, and analytical skills. Experience in a legal environment is preferred but not essential as training will be provided. The position offers a structured path for career growth and a well-rounded remuneration package, promoting a flexible and supportive workplace.

Benefits

Private medical insurance

Income protection insurance

Discounted gym membership

Opportunities for growth and progression

Social events

Qualifications

• Applicants with customer service or retail experience are welcome.
• Previous exposure to Litigation and/or insurance claims is beneficial.

Responsibilities

• Manage a varied caseload of pre-litigated or litigated work.
• Liaise with clients and review instructions.
• Negotiate and resolve claims within client service standards.

Skills

Prioritisation and Organisation Skills

Interpersonal skills

Analytical skills

Commercial sense

Resilience

Commitment and enthusiasm

Education

Graduate degree

Experience in legal setting

Job description

Department: CSG - Casualty (EL/PL / Complex Injury / Disease / Fraud / Motor Injury / Vehicle Hire and Damage)

Location: Newport

Description

We are looking for Paralegals to join our market leading CSG team that works with over 40+ insurance companies and self‑insured corporates across the UK.

You will be based at our Newport office (South Wales) and successful applicants will be required to attend the office 5 days a week during probation. Following successfully passing your probationary period, you will then be able to discuss a more hybrid approach with your manager, in line with business requirements.

Our next Assessment Centre will be held in early 2026 and successful candidates will be contacted prior to discuss their applications in further detail with our CSG Talent Attraction team.

Who's are our teams?

Vehicle Hire and Damage Team

Our Vehicle Hire and Damage team provides a comprehensive, end‑to‑end solution for defendant credit hire dispute resolution. We offer proactive advice to help clients anticipate issues and develop effective strategies.

The team handles a wide range of claims, from small track to multi‑track, including fraudulent cases. Our expertise covers liability, indemnity, and associated losses such as personal injury, credit repair, and diminution.

Motor Injury Team

Our Motor injury team represents insurers and corporates in investigating and resolving complex or high‑value vehicular personal injury claims. We manage all stages of the process, including pre‑litigation, MOJ, infant approvals, OIC, small track, and fast track matters.

With a progressive approach and a market‑leading reputation, the team goes beyond litigation. We analyse behaviours and trends to deliver bespoke strategies that help clients achieve the best possible outcomes.

Whichever team you join, you will have an excellent opportunity to develop your legal skills, knowledge and career with us in CSG.

What you will do?

You are expected to provide a timely, professional and high‑quality service to our clients in the management of claims. Depending on your role, and with the support of a supervisor and team manager you will be expected to:

• Be responsible for a varied caseload of pre‑litigated or litigated work.
• Screen matters for prospects and liaise with clients upon receipt of instructions.
• Review instructions and provide client advice on case prospects.
• Resolve claims through negotiation and litigation within client service standards.
• Instruct experts and counsel, draft Witness Statements and other Court documents.
• Maintain contact with our clients and their customers whilst proactively managing their expectations.
• Meet individual performance measures (financial performance, realisation rates and other KPIs).
• Ensure that the DAC Beachcroft brand and standards are maintained.

Who you are

We welcome applications from graduates and individuals with customer service or retail experience who are team‑oriented and eager to learn.

We’re also keen to hear from Paralegals or Legal Assistants with experience in a legal setting. Previous exposure to Litigation and/or insurance claims would be highly beneficial, however all training will be provided.

You will have:

• Prioritisation and Organisation Skills – the ability to structure your time well, prioritise work effectively and recognise when to ask for help.
• Interpersonal skills – communication skills to liaise with clients, intermediaries and colleagues on the phone and in person.
• Analytical skills – the ability to critically look at factual evidence, identify key legal arguments and apply the same.
• Commercial sense – the ability to know the principle or law but also know when it is worth pursuing it.
• Resilience – the ability to stand their ground in a telephone negotiation and to receive feedback.
• Commitment and enthusiasm – with a professional attitude.
• Alignment with the Firm’s Cultural Principles (Clear, Creative, Determined and Supportive).

What's in it for you?

• High levels of flexibility and a great work‑life balance – https://jobs.dacbeachcroft.com/whats-in-it-for-you/
• A well‑rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)
• Opportunities for growth and progression including professional funding
• In‑person and remote social events
• Opportunities to get involved in a range of Environmental, Social and Governance (ESG) activities

We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive).

If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!

We are happy to talk flexible working with our Flex Forward scheme. We would encourage you to talk to us about our approach to flexible working during the hiring process if you would like to explore this further.

Note for Recruitment Agencies

DAC Beachcroft manages all vacancies via our in‑house recruitment teams, prioritising direct sourcing and referrals. When external support is required, roles are released to selected agencies on our Preferred Supplier List (PSL). Speculative CVs sent to any DAC Beachcroft employee without prior instruction from our recruitment teams (LLP and CSG) will not be accepted, and no fees will be payable.

For PSL queries, please contact: [e-mail] or [e-mail]