Paediatrics Band 3 - Senior Team Administrator / COPD Receptionist

NHS; Kingston upon Thames; On-site; GBP 29,000 - 32,000; Full time

Job summary

A healthcare institution is seeking a Senior Administrator/COPD Receptionist in Kingston upon Thames to support clinical and non-clinical staff. The successful candidate will coordinate appointments, manage patient pathways, and ensure satisfaction for patients and clinicians. Essential skills include proficiency in Microsoft Office and excellent communication abilities. Previous experience in a healthcare setting is an advantage, and the role offers competitive compensation of £29,651 to £31,312 annually.

Qualifications

• Strong working knowledge of Microsoft Office and IT skills.
• Must have excellent communication skills.
• Experience working in a busy office environment, especially within the NHS.

Responsibilities

• Assist in the coordination of appointments.
• Schedule new and follow-up appointments with appropriate clinicians.
• Proactively manage pathways to avoid breaches.

Skills

Microsoft Office proficiency

Excellent communication skills

Experience with NHS booking systems

Job description

Paediatrics Band 3 - Senior Team Administrator / COPD Receptionist

The closing date is 31 December 2025

An exciting opportunity has arisen for a Senior Administrator / COPD Receptionist to join our busy team in Paediatrics.

We are looking for a candidate who can provide administrative support to clinical and non‑clinical staff.

You will be a point of contact and support for administrative issues relating to patients' pathway of care, working as part of a multi‑disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

You will ensure high levels of patient and clinician satisfaction by being an accessible, customer‑focused and knowledgeable point of contact. You will provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.

A strong working knowledge of Microsoft Office and IT skills as well as RTT 18‑Weeks Patient Pathway is desirable. You will also have excellent communication skills and be able to work well in a busy environment.

Main duties of the job

Assist in the coordination of appointments.

Schedule new and follow‑up appointments with the most appropriate clinician, ensuring that capacity is proactively and efficiently used, escalating issues as required to the line manager.

Reschedule outpatient clinics as requested by line manager, in line with waiting time targets.

Proactively manage the pathway to avoid breaches and take steps to resolve any issues, escalating as necessary.

Receiving and dealing with telephone enquiries as appropriate.

About us

Following several years of close partnership working and shared leadership, in November 2024 Hounslow and Richmond Community Healthcare (HRCH) and Kingston Hospital NHS Foundation Trust formally joined together and are now called Kingston and Richmond NHS Foundation Trust.

Compassionate – We treat everyone with kindness, understanding and empathy

Inclusive – We are respectful, fair and open, valuing everyone's unique contribution

Collaborative – We work together across our teams and with our partners and are helpful, positive and supportive

Inspiring – We strive for the best for patients, communities, staff and partners and are always learning and improving

Job responsibilities

***Please see the attached supporting document/s which contains more information about the role in the job description and person specification***

Person Specification

IT Literate

• Experience working with Microsoft Office applications
• Experience working with NHS booking systems

Experience working in a office environment

• Experience working in a office environment
• Experience working in a NHS environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Kingston and Richmond NHS Foundation Trust

£29,651 to £31,312 a year pa pro rata incl. HCAS (Outer)