P&C Manager

ISS Facilities Services; Sandford Hill; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading facility management company in the UK is seeking a P&C Manager for a 9-month fixed-term contract. This role involves guiding employee relations, supporting organisational changes, and coaching managers. The ideal candidate will possess strong management experience and expertise in employee relations, ensuring best practices are followed. Join us to make a meaningful impact on the employee experience within a supportive team.

Qualifications

• Proven management experience with strong people leadership skills.
• Expert in employee relations as a core strength.
• Skilled in change management and supporting organisational transitions.

Responsibilities

• Provide policy and procedure guidance, coaching managers to reduce risk.
• Lead ER case management, including investigations, grievances, and disciplinaries.
• Support restructures and TUPE processes with Centres of Excellence.

Skills

Management experience

Employee relations

Change management

Resilience

Team management

Job description

Overview

P&C Manager

Location: Stoke on Trent, ST1 5PZ

Hours of work: 37.5

Contract Type: Fixed Term Contract | 9 months

We are looking for a P&C Manager to join our supportive and open team on a 9-month fixed-term contract.

This role offers the chance to make a real difference in shaping the employee experience, while being part of a team that values honesty, support, and above all, happiness at work.

Key Responsibilities

• Provide policy and procedure guidance, coaching managers to reduce risk
• Lead ER case management, including investigations, grievances, and disciplinaries
• Support restructures and TUPE processes with Centres of Excellence
• Liaise with unions in collaboration with ER specialists where required
• Implement and embed people solutions and P&C initiatives
• Guide managers through hearings and complex employee relations matters
• Ensure adherence to best practice and consistent application of policies

Professional and Personal Competencies / Qualifications

• Proven management experience with strong people leadership skills
• Expert in employee relations as a core strength
• Skilled in change management and supporting organisational transitions
• Strong character with resilience and confidence
• Balances hard work with a positive attitude and a good sense of humour
• Flexible on sector or industry background
• Able to engage, influence, and manage teams effectively

About the Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]