Outreach Case Worker - Housing First - Belfast

Depaul; Belfast; Hybrid; GBP 31,000; Full time

Job summary

A humanitarian organization in Belfast is seeking an Outreach Case Worker to provide support to individuals facing complex challenges. The role includes developing individualized support plans and engaging with various external agencies. Candidates should have experience in social care and a relevant qualification. This full-time position offers a salary of £30,628 per annum and includes a variety of employee benefits.

Benefits

Enhanced Annual Leave - 35 days

Paid Sick Leave

Contributory Pension Scheme

Health Cash Back & Rewards Plan

Christmas Savers Club

Bluelight Discount Card

Qualifications

• 2 years paid relevant work experience or 3 years with Level 2 qualifications.
• Full driving license and access to a car insured for business.
• Ability to work on a rota basis.

Responsibilities

• Support service users with their housing, health, and wellbeing.
• Develop and implement individualized support plans.
• Work collaboratively with service users and external agencies.

Skills

Experience working with complex lives

Person-centered support

Strong communication skills

Education

Level 3 qualification in social care

GCSEs including Math and English

Job description

Overview

Outreach Case Worker - Housing First - Belfast

Permanent, Full Time role available

Part Time - 35 or 39 hours per week, £30,628 per annum. This role is rota based, including mornings, evenings and weekends. Some hybrid working can be considered. Applications from candidates with previous experience of working with complex lives particularly welcome.

Your new role

You will be a member of a multi-disciplined team using holistic approaches to support Depaul service users. Working to a housing-led, low threshold, harm reduction approach, where service users receive a high degree of support and advice. Depaul has a commitment to service user participation and to empowering our service users to manage their own lives.

The aim of the role is to support and signpost service users into services that will improve their housing, health and wellbeing while improving the service users quality of life. This is achieved through the provision of engagement and individualised support plans, targeted interventions, signposting and group work. You will work proactively form strong relationships and gain service users\' trust, striving to provide the best possible service levels at all times.

Service user focus

• To provide service user support in a person lead manner, which is both professional and respectful.
• Assess the safety and wellbeing needs of the service user and develop plans which address and reduce identified risks.
• In partnership with service users, to assess their needs and develop support plans, which are flexible and respond to the changing needs of the service users.
• To work with service users and relevant external agencies in order to deliver meaningful and effective key working.
• To support service users to integrate with their communities in line with good neighbourhood principles.
• To advocate on behalf of service users to achieve the best outcomes for them.
• Provide outreach work within the community based on service delivery needs.

Health & Safety

• To ensure that Health and Safety standards are met within the service in accordance with Depaul’s Health and Safety policy and procedures.
• To undertake assigned duties regarding the overall health and safety and security of the service and utilize available security systems to manage risk relevant to the service.
• To ensure completion of all relevant wellbeing and health and safety checks.

Administration & Record Keeping

• Carry out service administration tasks such as; upkeep of client records, financial transactions, internal and external reports, incident and accident management and other record keeping relevant to the roles.
• To remain vigilant to IT and cyber risks and comply at all times with Depaul’s IT Security policies.

Other duties

• To be a contributing team player, taking part in handovers, team meetings, core training, the mentoring of Volunteers and supporting other team members in ensuring all decision making is appropriate and consistent.
• To at all times undertake your role in a professional manner maintaining a high quality standard of work in line with Depaul Values and ethos.

The above list is not exhaustive; additional areas of responsibility may be added over time and flexibility to cover for other staff roles is required from time to time.

Employee Benefits

• Enhanced Annual Leave – 35 days per year, increasing as your length of service increases
• Paid Sick Leave
• Company maternity & paternity pay
• Contributory Pension scheme
• Health Cash Back & Rewards Plan
• Christmas Savers club
• Bluelight discount card

Plus, many opportunities to learn and develop within the organisation

Location

Housing First, Nelson Street, Belfast, BT15 1BH

Essential Criteria

• A formal Level 3 qualification in a social care field, e.g. diploma in health and social care or equivalent and at least 2 years paid relevant work experience.
• OR At least 3 years paid relevant work experience and 3 formal qualifications at Level 2 to include Math and English, e.g. GCSE’s or NVQ.
• AND Ability to work on a rota basis
• AND Essential: a full driving license and full access to a car insured for business purposes.

Closing date for applications is 23rd September 2025.

Dependent on the number of applications, we may contact applicants before the closing date. Please check your spam/junk folders.