Outpatients Receptionist

The Hillingdon Hospitals NHS Foundation Trust; North Hillingdon; On-site; GBP 20,000 - 24,000; Full time

Job summary

A local NHS Trust is seeking a Receptionist for their outpatient service in North Hillingdon. The role includes providing reception duties across various locations, managing patient records, and ensuring high standards of customer care. Applicants should have experience in a similar role and be confident in using Microsoft Office. Join a dedicated team focused on compassionate patient care as you help facilitate a seamless outpatient experience.

Qualifications

• Experience as a receptionist in GP surgery.
• Experience in Outpatients setting.
• Experience in a role that delivers a high standard of Customer care.
• Confident in using Microsoft Office.

Responsibilities

• Work as part of the outpatient team providing reception duties.
• Deal with telephone queries in a polite and professional manner.
• Ensure all patient activity is correctly recorded on Cerner.

Skills

Customer care

Reception duties

Microsoft Office

Job description

Outpatient service is a busy and friendly place to work; it is across seven areas and applicants will rotate between all outpatient areas as required. Receptionist 37.5 hours per week. Our local patient surveys and friends and family test praise our reception staff as being caring, professional and welcoming. Our services cover the full spectrum of clinics including minor surgery, medical, surgical clinics. Working with us offers experience in developing customer care skills, working with a multi‑disciplinary team, multi‑cultural patient group and offers training in relevant IT systems.

Responsibilities

1. To work as part of the outpatient team, the post holder will be involved with reception duties across various locations.
2. To perform supporting clerical duties to ensure smooth patient journey within Outpatients and to ensure clinics are cashed up promptly.
3. To deal with telephone queries in a polite and professional manner and to follow up on any associated actions accordingly.
4. Preparation of medical records in advance, ensuring that all relevant patient information and documentation are available for the consultation.
5. To receive patients in the clinics, providing information and direction to them where appropriate. Keeping patients informed of the clinic's progress and any changes occurring.
6. To ensure that all patient activity for each clinic is correctly recorded on Cerner according to departmental policies and procedures.
7. To ensure that all patient information, such as demographic details and General Practitioner details etc. are correctly recorded on Cerner.
8. To be responsible for the booking of appointments, amending patient appointments in line with the needs of the patient, where possible.
9. To ensure to follow trust guidelines with booking of all appointments.
10. To ensure clinics are cashed up as per trust policy.
11. To provide quality, courteous, and personal care to all patients attending clinics.
12. To remain calm and friendly during busy reception duties.
13. To be responsible for the timely and efficient preparation of patient records in advance of clinic in accordance with departmental policies and procedures.
14. To ensure that results of all investigations, reports, correspondence, x-rays etc. are available for the eyes / ENT clinics and files appropriately in the relevant patient record.
15. To ensure that any missing case notes, results etc. are reported promptly to both the medical records team leader and the nurse in charge of the clinic.
16. All case notes are tracked according to trust guidelines.
17. To act as part of the clinic team which includes medical, nursing, medical records, and other clerical / professional staff.
18. To ensure that all queries are dealt with in an efficient, helpful, and courteous manner.
19. To liaise with other clerical, medical and nursing staff and facilitate good working relationships in all areas of mutual contact.
20. To demonstrate good customer care relations within the clinic by acting in the best interests of the patient valuing each individual.
21. To present a positive image of the Trust at all times.
22. To ensure that communication is actively pursued within the post holders' area of responsibility and the department.
23. To order supplies as directed by nursing and clerical staff and maintain stocks economically.
24. Be prepared to attend and also to provide staff cover for both the Hillingdon and Mount Vernon site.
25. To keep all reception areas clean and tidy.

Working for our organization

The Hillingdon Hospitals NHS Foundation Trust is the only acute Hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust's services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics. The safety and well‑being of our patients and of our staff is paramount and we are making urgent improvements to address this – particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities, community services, academic partners, our local authority, neighbouring hospitals and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitals provide high quality, safe and compassionate care, while drive forward the building of the new Hillingdon Hospital. We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.

Important Information Regarding Applications

At The Hillingdon Hospitals NHS Foundation Trust, our recruitment processes are designed to identify candidates who demonstrate the right skills and values to support our commitment to high‑quality care. Please note that the use of artificial intelligence (AI) tools in applications is monitored. Any misuse that results in an inaccurate representation of a candidate's abilities may affect the outcome of the application. Applicants will be required to declare any use of AI prior to submitting their application. Once a sufficient number of applications have been received the vacancy may be closed prior to the published closing down date. All contracts are issued under Agenda for Change Terms & Conditions of employment and all posts are subject to appropriate job matching or evaluation process, where indicated. Applications are welcome from all sections of the community to ensure our workforce is representative of the population. Please note that all candidates at risk in London and going through the NHS London Redeployment scheme are to be given priority as part of the recruitment process where their application meets the essential criteria for the role. Please note: If you do not meet the requirements for the role or have specific registration where required then your application will be automatically rejected. If you do not hear from within 2 weeks of the closing date please assume you are unsuccessful. The Hillingdon Hospital will use the information provided primarily for the purposes of managing your employment within the Trust.

Qualifications

• Experience as a receptionist in GP surgery.
• Experience in Outpatients setting.
• Experience in a role that delivers a high standard of Customer care.
• Confident in using Microsoft Office.