Outpatients Booking Clerk (Band 3) | North Bristol NHS Trust

North Bristol NHS; Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

A major healthcare provider in Bristol is seeking an Outpatient Booking Clerk to join their Centralised Booking team. The role involves managing appointment bookings, liaising with management, and ensuring compliance with trust policies. Candidates must demonstrate strong communication and computer skills, along with a proactive attitude. Opportunities for ongoing development and support are available for successful applicants.

Qualifications

• Enthusiastic and positive individuals needed for the Outpatients team.
• Excellent IT skills and knowledge of spreadsheets required.
• Ability to manage time effectively and adhere to policies.

Responsibilities

• Manage waiting lists and offer appointment dates.
• Liaise with line manager regarding booking issues.
• Participate in scheduling meetings prepared with data.
• Notify patients of appointment dates via telephone.
• Monitor eReferrals lists and adhere to patient access policies.

Skills

Excellent communication

Computer skills

Knowledge of spreadsheets

Proactive initiative

Job description

Overview

Previous applicants need not apply

To provide a comprehensive booking service for the Centralised Outpatient Services booking team incorporating; booking of all new patients, management of patients awaiting follow-up, administration associated with clinic management (such as rescheduling due to leave), management of bookings through the eReferrals platform (such as ASI), management of patients on a pending appointment list, maintenance of appropriate access plans and support to the Outpatient Call Handlers.

The Administrator will be responsible for the day to day running of the booking service within the Centralised Booking team and will prioritise incoming requests ensuring that appointments are scheduled according to urgency and resources available whilst adhering to the Patient Access Policy, RTT Guidelines, NHS Guidelines and Trust/Departmental Policies and Protocols.

Applications are invited from enthusiastic, bright, and positive individuals to join the Outpatients team at North Bristol NHS Trust. We are looking for outstanding individuals to become a key part of our highly performing bookings team as an Outpatient Booking Clerk.

We are seeking applicants with drive and ambition to join our friendly and supportive team. Applicants must have excellent communication and computer skills, knowledge of using spreadsheets and validation.

Outpatients is a high volume service and you will need to show a high degree of initiative in your work. As part of the role you will receive opportunities for on-going development and support to fulfil your potential.

Our vision at NBT is that by enabling our teams to be the best they can be we will provide Exceptional Healthcare, Personally Delivered. This means that our patients recognise that we are exemplars of safe, harm-free care and that we give them the best possible health improvement.

As a major acute teaching hospital and centre of excellence in a number of fields we will do this through the dedication of you, our outstanding 8000 staff, and through a genuine partnership with our patients, the public and local partners. By doing this we will, as OneNBT, provide a place you are proud to work and an outstanding patient and carer experience.

Responsibilities

• To manage waiting lists, offering appointment dates within agreed timescales as per Trust Policy.
• To liaise effectively with the line manager and speciality leads regarding problems with booking patients as per policy.
• Participate in weekly scheduling meetings and be prepared with appropriate data
• Ensure that patients are offered the first available date taking into account cancelled appointments.
• Always recording and adhering to RTT pathway guidelines accurately
• Where possible notifying patients of their appointment date and time by telephone
• Ensuring that appropriate paperwork is sent to patients in a timely manner
• To respond promptly to clinic cancellations, ensuring that all patients are contacted by telephone and where possible offered a new date at the same time.
• Ensuring that the clinic guidelines specific to each specialty are amended regularly and provide an accurate basis for colleagues to book clinics in your absence.
• Adhere to the Trust patient Access Policy at all times
• Ensure that eReferrals (formerly Choose and Book) lists are monitored on a regular basis as per department process.
• To be flexible to alter shifts to support cover and duties due to annual leave/ sickness.
• To be proactive in the future redesign and piloting of new processes
• Maintain a high quality in own work and encourage others to do so
• Gather analyse and report on a range of performance data using spreadsheets
• Access, appraise and apply knowledge and information.
• To support the Outpatient validator with compiling performance reports and updating of performance related spreadsheets.
• To undertake call centre duties when demand is high, and on a rota basis to cover call centre meetings/staffing shortfalls
• Contribute to own personal development and assist with learning and development activities and will be required to attend mandatory training and all training essential to this role.
• To undertake any such duties commensurate with the grading of the post and the post holder should treat this job outline as flexible as it could be amended as the service requirements alter and/or needs of the position develop.

Closing

This advert closes on Wednesday 17 Dec 2025