Outpatient Receptionist | Frimley Health NHS Foundation Trust

Frimley Health NHS Foundation Trust; Slough; On-site; GBP 21,000 - 25,000; Full time

Job summary

A healthcare provider in Slough is seeking a proactive Band 2 Receptionist to join their Outpatients Department. In this front-of-house role, you will be the first contact for patients, ensuring a smooth and compassionate service. Key responsibilities include greeting patients, handling requests, and maintaining confidentiality. Flexibility in working hours is essential. The organization values work-life balance and supports diverse working patterns. Great development opportunities are offered.

Benefits

Comprehensive training

Ongoing development opportunities

Supportive team environment

Qualifications

• Previous administrative experience is essential.
• Ability to greet patients in a pleasant and professional manner.
• Prioritisation and time management skills needed.

Responsibilities

• Greet every patient professionally and direct them.
• Handle patient requests with dignity and respect.
• Ensure clinic outcomes are recorded accurately.
• Complete administrative duties taking messages in polite manner.
• Maintain strict confidentiality in patient records.

Skills

Administrative experience

Flexibility to work varied hours

Proactive and organised

Good time management

Communication skills

Job description

Join Our Team as a Band 2 Receptionist!

Are you an enthusiastic and organised individual looking to make a real difference every day? Our welcoming Outpatients Department atWexham Park Hospitalis seeking a proactiveBand 2 Receptionistto become a valued part of our friendly, multidisciplinary team.

In this key front‑of‑house role, you’ll be the first point of contact for our patients, helping us deliver a smooth, professional, and compassionate service. Previous administrative experience is essential, and you’ll also need the flexibility to work varied hours in line with service needs.

In return, we offer:

• ✨Comprehensive trainingto support you in your role
• ✨Ongoing development opportunities
• ✨ A fullcorporate induction programmewhen you join the Trust
• ✨ A supportive team environment where your contribution truly matters

Responsibilities

• To greet every patient in a pleasant, professional and calm manner, directing the patient within the correct location within Outpatients.
• Complying with their requests where possible and where it is not possible to deal with them with dignity and respect.
• To encourage patients in a polite manner to use self‑check in machines where applicable, assisting as appropriate.
• To ensure that clinic outcomes, including attendance, DNA’s and their pathway status are recorded.
• To be responsible for ensuring at the end of each outpatient session all clinics are closed and all requested workorders are completed.
• To adhere to the Trust values.
• To assist with the collection of Friends and Family surveys.
• To assist with changes to workflows with new I.T. systems when implemented.
• To be able to prioritise and demonstrate good time management.
• To complete any administrative duties to a high standard as required, taking, recording and acting upon telephone messages and requests in a polite and helpful manner.
• To ensure strict confidentiality is maintained at all times in respect of what is recorded on patient records.
• To be adaptable and open to change.
• To be multi‑skilled in your working role as you may be expected to work across all outpatient reception locations currently under the Outpatient Directorate.

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

This advert closes on Thursday 4 Dec 2025