Outpatient Reception & Admin Coordinator

EAST LANCASHIRE HOSPITALS NHS TRUST; Lancashire; On-site; GBP 20,000 - 25,000; Full time

Job summary

A health trust in England is seeking a Receptionist to provide efficient reception services within the East Lancashire Health Community. You will greet and assist patients, book appointments, manage calls, and maintain confidentiality. The ideal candidate should possess GCSEs in English and Maths, experience in customer care, and strong communication skills. This role involves working 37.5 hours a week with flexibility required for shifts, including evenings and bank holidays.

Qualifications

• Must have GCSEs in English and Maths at Grade C or above.
• Experience in a customer care environment is essential.
• Willingness to work across various shift patterns, including evenings.

Responsibilities

• Act as the first point of contact for patients and visitors.
• Book outpatient clinic appointments.
• Manage communication with patients regarding their referrals.
• Maintain confidentiality when dealing with public interactions.

Skills

Excellent verbal communication

Excellent written communication

Interpersonal communication skills

Customer care experience

Education

English Language and Maths GCSE Grade C or equivalent

Business Administration NVQ Level 2 or equivalent

Tools

Basic IT skills

Keyboard skills

Job description

A health trust in England is seeking a Receptionist to provide efficient reception services within the East Lancashire Health Community. You will greet and assist patients, book appointments, manage calls, and maintain confidentiality. The ideal candidate should possess GCSEs in English and Maths, experience in customer care, and strong communication skills. This role involves working 37.5 hours a week with flexibility required for shifts, including evenings and bank holidays.