Outpatient Clinic Coordinator - St Ann's

Moorfields Eye Hospital, London; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading eye hospital in London is seeking an Outpatient Clinic Coordinator to provide clerical and administrative support, be the first contact for patients, and perform various reception duties. Candidates must have strong interpersonal skills and the ability to work in a busy environment. This position offers a range of benefits including opportunities for learning and development, NHS Pension Scheme access, and flexible working arrangements.

Benefits

Salary including High-Cost Area Supplement

Opportunity to join the NHS Pension Scheme

Free 24/7 independent counselling service

Learning and development opportunities

Easy and quick transport links

Range of attractive benefits and discounts

Free Pilates classes

Full support and training to develop skills

Flexible working friendly organisation

Responsibilities

• Provide high-quality clerical and administrative support.
• Act as the first point of contact for patients in a busy outpatient environment.
• Perform reception duties such as checking patients into clinics.
• Answer queries by telephone and in person, and support Team Leaders.

Skills

Good interpersonal skills

Effective verbal and written communication skills

Ability to work as part of a team

Accuracy and attention to detail

Good computer skills

Job description

Overview

Moorfields Eye Hospital invites applications for the post of Outpatient Clinic Coordinator at Moorfields Eye St Ann's. This position will also require travel to Moorfields Eye Hospital, City Road and other Moorfields North sites when required.

This post requires hours that cover the administrative duties from 08:00-16:00, 09:00-17:00, 10:00-18:00.

Responsibilities

• Provide high quality clerical and administrative support as a member of one of our administrative teams.
• Act as the first point of contact for all patients, in a busy outpatient environment and in the administrative offices.
• Perform reception duties: meeting and greeting patients on arrival to the hospital, checking patients in to the appropriate clinics using the Trust's patient administration system, booking clinic appointments, and accurately recording patient data.
• Extra administrative duties include ensuring clinics are booked to profile, answering queries by telephone and in person, filing, and supporting the Team Leaders & Clinic Manager with clinic cancellations and other administrative duties.

Skills and Qualifications

• Good interpersonal skills with a polite and courteous manner and professional attitude.
• Effective verbal and written communication skills.
• Ability to work as part of a team and cope under pressure in a busy working environment.
• Accuracy and attention to detail are essential.
• Good computer skills.

Benefits

• Salary including High-Cost Area Supplement
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Easy and quick transport links
• A range of attractive benefits and discounts
• Access to Blue Light Card and other NHS Discount Schemes
• Free Pilates classes
• Full support and training to develop your skills
• Flexible working friendly organisation
• And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.

How to apply / Contact

For further details / informal visits contact: Name: Simon Bowning | Job title: Outpatient Clinic Supervisor | Email address: [e-mail]