Outbound Telephone Sales Advisor

Currys PLC; Burton on the Wolds; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading technology retailer in the UK is seeking an Outbound Telephone Sales Advisor to connect with customers regarding mobile phone services and contracts. This role requires excellent communication skills and a passion for technology, with responsibilities including proactive customer outreach and ensuring outstanding sales journeys. Candidates will benefit from comprehensive training and support, aiming to build lasting customer relationships. A range of lifestyle benefits will be provided, enhancing work-life balance.

Benefits

Discounts at Currys stores

Life Assurance and Sharesave scheme

Access to wellbeing initiatives

24/7 access to a GP via Aviva Digital GP app

Qualifications

• Customer Service experience, ideally within a Contact Centre environment.
• Excellent communication skills.
• Experience of working towards targets.
• An interest in technology.

Responsibilities

• Proactively contacting customers who are new and existing.
• Helping customers understand the different handsets and deals.
• Ensuring the customer has the best possible sales journey.
• Building long-term relationships with customers.
• Aiming to exceed sales expectations.
• Putting the customer at the heart of everything.

Skills

Customer Service experience

Excellent communication skills

Experience working towards targets

Interest in technology

Job description

As an Outbound Telephone Sales Advisor within our outbound team, you'll be speaking to customers regarding mobile phone network services, new contracts, upgrades, and sim only deals or Care Plan Agreements. You'll use your excellent communication skills to talk through the offers and deals we have, whilst making sure they have all of the information available to make an informed decision. Don't worry if you've never worked in a telephone sales role, with our training and ongoing support you'll be able to offer a world class sales experience. As part of this role, you'll be responsible for:

Responsibilities

• Proactively contacting customers who are new and existing Currys customers.
• Helping the customer understand the different handsets, deals and network providers and Care Plan Agreement we offer.
• Making sure the customer has the best possible sales journey by giving great advice and all of the options available to them.
• Building relationships with customers to ensure we're converting a one-time customer into a customer for life.
• Working towards and aiming to exceed sales expectations.
• Putting the customer at the heart of everything you do.
• A commitment to providing great service.

Qualifications

• Customer Service experience, ideally within a Contact Centre environment.
• Excellent communication skills.
• Experience of working towards targets.
• An interest in technology.

At Currys we're united by one passion: to help everyone enjoy amazing technology. As the UK's best‑known retailer of tech, we're proud of the service we give our customers – and it's down to our 25,000 caring and committed colleagues working as one team. We learn and grow together, celebrating the big and small moments that make every day amazing.

If your application looks like a great fit, you'll be invited to an assessment event with our team in Loughborough on Wednesday, 21st January 2026 at 1:00 PM.

We're one team and we celebrate all of the great things you do. One way we show our gratitude is by giving you access to a range of lifestyle benefits, including:

Benefits

• Discounts at our Currys stores and on partner networks.
• Life Assurance and Sharesave scheme.
• Access to a variety of wellbeing initiatives including cycle to work and eye‑care.
• Access to the Aviva Digital GP app, where you can access a GP 24/7.

Join our Contact Centre team and we'll be with you every step of the way, helping you develop the career you want with ongoing training and skills for life. Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we're in a position to make a real impact on people and the planet.