Outbound Sales Agent

Handpicked Recruitment Ltd; England; On-site; GBP 20,000 - 30,000; Full time

Job summary

A recruitment agency in the United Kingdom is seeking to fill an outbound sales role. The successful candidate will make outbound calls to customers, aiming to achieve conversion targets while providing excellent customer service. Key skills include a professional telephone manner, results-driven attitude, and the ability to work with MS Office. Experience in sales and customer service is essential.

Qualifications

• Minimum of 1 year telephone sales experience preferred.
• Ability to work towards KPIs in a target-driven environment.
• Experience in delivering excellent customer service.

Responsibilities

• Make outbound calls to customers and achieve sales targets.
• Ensure compliance with company processes and FCA regulations.

Skills

Professional telephone manner

Excellent listening skills

Results driven

Computer literacy

Interpersonal skills

Empathy

Tools

MS Office

Job description

Our client is a specialist Company providing important services to their clients. They have grown rapidly since 2015 and are now looking to recruit new members of staff to our Outbound Sales team.

Hours: Monday to Friday 09:00 - 17:00 and one late shift 12:00 - 20:00 which will include occasional Saturdays in return for a day in lieu.

Summary Duties and Responsibilities of Role:

• To make outbound calls to customers who have recently enquired through various marketing channels.
• Achieve department sales conversion targets whilst delivering excellent customer service.
• Sale calls to be made in line with the Company s process and FCA regulations.

Key Skills Required:

• Communication?- Possess a professional telephone manner with proven experience. Have excellent listening and communication skills to be able to answer customer questions, deliver outstanding Customer care; being especially aware that some customers may be vulnerable.
• Productivity?- Be results driven with ability to achieve work towards KPI s set on production, quality and customer service skills.
• Accuracy?- Must have the ability to record information in an accurate way and ensure that all process and procedures are adhered with in a methodical and compliant way.
• IT Skills?- computer literacy and knowledge of MS Office.
• Customer Champion?- Act in a manner that ensures the Customer receives a positive experience of the Company.

Personal Capabilities

Proven Track record of:

• Telephone sales experience (preferred minimum of 1 year)
• Success within a target driven environment
• Delivering excellent Customer Service
• Working in accordance with detailed procedures
• Flexible approach with ability to adapt quickly to meet business needs

Personal Attributes:

• Excellent interpersonal, communication and listening skills at all levels
• Able to demonstrate empathy, sensitivity, kindness and patience
• Resilient with a real desire for success and helping others
• Can-do attitude, self-motivated
• High level attention to detail and accuracy