Outbound Call Administrator

Your World Recruitment; Remote; GBP 25,000; Full time

Job summary

A dynamic recruitment agency is seeking an Outbound Call Administrator to provide exceptional customer service to GP practices and insurance customers. This full-time, remote position offers a salary of £24,570 per annum and includes paid overtime and additional perks like a birthday day off. Applicants should have experience in NHS administration and excellent communication skills.

Benefits

Paid overtime at 1.5x and 2x on certain days

24-hour GP and counselling service

Birthday day off

Qualifications

• Previous experience in NHS administration or GP practices is highly preferable.
• Excellent verbal and written communication skills.
• Strong attention to detail.

Responsibilities

• Deliver outstanding customer service to GP practices and insurance customers.
• Work closely with various departments to ensure operational efficiency.
• Engage in proactive telephone calls to assist customers.

Skills

Phone Confidence

Communication Skills

Detail-Oriented

Team Player

Adaptability

Job description

Outbound Call Administrator

Salary £24,570 per annum

Hours : Full-time, remote working (with equipment provided)

Holidays : 25 days + bank holidays (England), plus an extra day off if your birthday falls on a workday

Location : Remote (occasional travel to Bromsgrove HQ for training)

We are seeking a dynamic and confident individual to join our team as an iGPR Magic Service Administrator (Outbound Call Administrator). The successful candidate will play a crucial role in providing exceptional customer service to GP practices and insurance customers throughout the report request and retrieval process.

Key Responsibilities

• Customer Service Excellence: Deliver outstanding customer service to GP practices and insurance customers, ensuring a smooth and efficient report request and retrieval process.
• Collaboration: Work closely with the Head of Insurance Managed Service, Support Team, and Adoption departments to ensure seamless operations.
• Validation: Validate GP details when the information provided does not match insurer records, ensuring accurate and timely delivery of report requests.
• Communication: Handle inbound emails and update the service dashboard to facilitate the timely return of medical reports.
• Outbound Calls: Engage in proactive telephone calls to assist customers (insurers or GP practices) with various tasks, including resolving outstanding report queries, assisting with payment processes, guiding users through the services iGPR offers to GP practices.
• Process Improvement: Collaborate with the team to identify and implement process improvements for increased efficiency and customer satisfaction.
• Additional Tasks: Perform other related tasks as needed to support the overall objectives of the service.

Key Requirements

• Phone Confidence: Must be confident and proficient in handling outbound telephone calls, including chasing information and resolving queries.
• Experience: Previous experience working with NHS administration or GP practices is highly preferable.
• Communication Skills: Excellent verbal and written communication skills, with a strong focus on customer service.
• Detail-Oriented: Strong attention to detail to ensure the accuracy of information and reports.
• Team Player: Ability to collaborate effectively with different departments and contribute to a team-oriented environment.
• Adaptability: Comfortable with a dynamic work environment and open to taking on various tasks as needed.

If you are a motivated individual with a passion for delivering excellent customer service and have the necessary experience and skills, we encourage you to apply for this exciting opportunity.

Additional Perks

• Paid overtime at 1.5x and 2x on certain days
• 24-hour GP and counselling service for you and your household
• Birthday off if it falls on a working day

Job reference number : YW-HlRU