Out-of-Hours IT Support Advisor — Night Shifts (Living Wage)

Manpower UK Limited; Inverness; Hybrid; GBP 10,000 - 40,000; Part time

Job summary

A leading recruitment agency is seeking a Customer Service Advisor for out of hours shifts in Inverness. The role involves handling customer inquiries via phone and web chat, providing IT support, and ensuring a positive service experience. Ideal candidates should have strong communication skills and a passion for customer service. Full training will be provided. This is a great opportunity for individuals looking to step into a technology career.

Benefits

Living Wage Employer

Shift uplift

Full training provided

Qualifications

• Previous customer service experience is an advantage.
• IT knowledge is desirable but not required.

Responsibilities

• Respond to customer requests via phone, email, and web chat.
• Log requests with appropriate software.
• Resolve issues or provide guidance over the phone.
• Assign calls to relevant support teams.
• Keep customers updated on their requests.

Skills

Excellent communication skills

Passion for customer service

Problem-solving skills

Ability to work independently

Adaptability

Confidence under pressure

Job description

A leading recruitment agency is seeking a Customer Service Advisor for out of hours shifts in Inverness. The role involves handling customer inquiries via phone and web chat, providing IT support, and ensuring a positive service experience. Ideal candidates should have strong communication skills and a passion for customer service. Full training will be provided. This is a great opportunity for individuals looking to step into a technology career.