Organisational Development & Training Administrator

Zoological Society of London; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading conservation charity in Greater London is seeking an Organisation Development & Training Administrator to support learning and development initiatives. This role involves administering the online learning platform, coordinating training logistics, and assisting with employee development programs. The ideal candidate should possess exceptional organizational skills, a customer service mindset, and proficiency in Microsoft Office. The position offers a hybrid working model with a focus on collaborative team support.

Benefits

Pension scheme with up to 12% contributory pension

25 days annual leave plus bank holidays

Employee assistance programme

Complimentary tickets for zoo access

Flexibility in working arrangements

Family friendly policies

Qualifications

• Experience in a service-oriented, customer-facing role, ideally in HR or administration.
• Proficient in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
• Excellent organisational skills and strong attention to detail.

Responsibilities

• Deliver a professional, responsive service to colleagues across ZSL.
• Support the planning and delivery of training.
• Manage the learning management system and maintain user records.
• Assist with EDI and wellbeing initiatives.

Skills

Organisational skills

Customer service

Communication skills

Problem solving

Microsoft Office

Job description

Purpose of the role

Join ZSL in our landmark 200th anniversary year, working at the heart of the organisation and supporting colleagues across our Zoos and conservation teams.

As Organisation Development & Training (OD&T) Administrator, you’ll play a key role in keeping learning and development activities running smoothly across ZSL. You’ll support the OD&T Advisor with day-to-day administration, including managing our online learning platform and training inbox, coordinating with Finance to raise and process invoices, and helping deliver training programmes, EDI initiatives, and wellbeing events.

This role is ideal for someone with a strong interest in Learning & Development, excellent organisational skills, and the confidence to work both independently and collaboratively. You will be supported by a collaborative team that values inclusive ways of working and brings together a wide range of expertise, while contributing to meaningful initiatives that support and develop our people.

The role offers blended working, with two days per week based at our Regent’s Park head office and some travel to ZSL sites as required. The interview process will consist of one in-person stage (with flexibility for candidates who are overseas or on holiday). We are aiming to hold interviews week commencing the 19th January 2026.

Key responsibilities:

• Internal Customer Service & Communications: Deliver a professional, responsive service to colleagues across ZSL by managing the OD&T admin inbox and supporting internal communications.
• Learning & Development Coordination: Support the planning and delivery of training by preparing resources and schedules, managing course bookings, and providing high-quality administrative support to the OD&T Advisor and Senior OD Business Partner.
• Learning Management System Administration: Manage the learning management system, including setting up events, maintaining user records, inputting data accurately, producing reports, and ensuring information is kept up to date.
• EDI, Wellbeing & Engagement Support: Assist with EDI and wellbeing initiatives by contributing written content, coordinating events and calendars, and supporting staff networks and internal engagement activities.

About You

• Consistently demonstrates a proactive and engaged approach to work.
• Experience in a service-oriented, customer-facing role managing multiple priorities, ideally in a HR, L&D, or administration position.
• Communicates effectively with advanced written, verbal skills and interpersonal skills.
• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Ability to accurately input, update, and organise data using spreadsheets and information from multiple sources.
• Excellent organisational skills and strong attention to detail.
• Problem solving skills with the ability to use own initiative.

This role is subject to standard pre-employment checks, including the candidate's right to work in the UK. Visa sponsorship is not available for this position.

We strongly encourage applications from all backgrounds and celebrate the value of having a team of employees with diverse skills, experiences, and heritage. We are committed to ensuring our teams can bring their authentic selves to work without fear of discrimination. ZSL has active equality networks for our staff with lived experience and those who provide active allyship in Race and Culture, Team Pride, Disability Network, and Menopause Network, complemented by our strategic EDI Steering Group.

About Us

We’re ZSL, an international conservation charity. Through our unrivalled animal experts in our two zoos (London Zoo and Whipsnade Zoo), the work of our pioneering scientists, our dedicated conservationists, our purpose is to inspire, inform and empower people to stop wild animals going extinct. Our vision is a world where wildlife thrives and we’re working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, we are committed to bringing wildlife back from the brink of extinction.

What do we offer?

At ZSL, we are proud of our approach to employee benefits. Our benefits include:

• Our vision and purpose - you’ll work alongside colleagues who are passionate about science-led conservation, knowing that you will help us to inspire, inform and empower people to stop wildlife going extinct
• Pension scheme - we offer a generous pension scheme with up to 12% contributory pension
• Flexible working – talk to us about your flexible working requirements and we will do everything we can to make sure you work in a way that suits you
• Holidays – 25 days annual leave allowance, plus UK bank holidays
• Wellbeing – access to a blended programme of wellbeing initiatives, including confidential access to our 24/7 Employee Assistance Programme
• Life assurance – eligible employees will be enrolled in ZSL’s life assurance scheme from their first day
• Complimentary tickets – annual allocation of Whipsnade Zoo and London Zoo tickets, with a 30% discount in online and retail shops
• Cycle2Work - our cycle to work scheme enables you to lease a bicycle
• Season ticket loan – we offer an interest free loan for eligibly London-based employees to buy a season ticket for travel between home and work
• Family friendly policies – we offer enhanced maternity, paternity, and adoption packages

NB: We reserve the right to close our advertisement early or extend the advertising date until a suitable candidate has been found.