Order Entry Administrator (Fixed Term Contract)

Sonova; Warrington; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hearing care provider in Warrington seeks an Order Entry specialist to accurately process new, repair, and credit return orders in SAP and Salesforce. The ideal candidate will possess fluent English, strong attention to detail, and excellent organizational skills. Responsibilities include entering orders, assessing quality, and processing returns. Training and growth opportunities are supported, promoting an inclusive culture. Join our dedicated team to contribute to enhancing customer satisfaction.

Benefits

Wide range of training opportunities

Exceptional growth opportunities

Responsibilities

• Accurately enter new orders into SAP ensuring correct selections.
• Review impressions for quality and audiograms for suitability.
• Enter repair and remake orders ensuring accurate configuration.
• Verify returns and process credits within eligibility periods.

Skills

Fluent written and verbal English skills

Proficient in MS Office

Strong organisational and time management skills

Attention to detail

Ability to prioritise under pressure

Proactive and customer-oriented mindset

Team player with good communication skills

Adaptable and eager to learn

Education

Equivalent education (e.g. GCSE English/Maths)

Tools

SAP

Salesforce (CRM)

Job description

More about the role:

As an important member of the Order Entry Team you are responsible for accurately processing new, repair, remake, and credit return orders in SAP and Salesforce (CRM). The role ensures all customer orders are entered correctly, impressions and audiograms meet quality standards, and all related documentation is prepared and processed efficiently. The position requires strong attention to detail, communication skills, and a commitment to maintaining accuracy and efficiency across all stages of order handling.

More about the tasks:

Key responsibilities typically include:

1. New Orders

• Accurately enter new orders into SAP, ensuring correct selection of accounts, shipping methods, pricing, and instrument model/variant configuration.
• Review and assess impressions for quality and audiograms for instrument suitability.
• Print, prepare, and scan all required paperwork and documentation.
• Confirm orders through to the next stage of processing.
• Identify and elevate any incomplete or unclear orders using Salesforce (CRM).

2. Repair & Remake Orders

• Verify serial numbers against provided documentation.
• Enter repair and remake orders into SAP, ensuring accurate configuration (ITE only where applicable).
• Assess impressions for quality on remake orders.
• Query and elevate any discrepancies or issues through Salesforce (CRM).

3. Credit Returns & Queries

• Verify invoice dates to determine eligibility within the agreed return period.
• Process credits for approved in‑period returns and prepare items for reprocessing.
• Return any out‑of‑period credits (not approved) to the Dispenser.
• Record and elevate any order or credit‑related issues through Salesforce (CRM).

More about you:

• Fluent written and verbal English skills
• Proficient in MS Office and quick to learn new systems
• Strong organisational and time management skills
• Attention to detail and accurate documentation habits
• Ability to prioritise and work efficiently under pressure
• Proactive, responsible, and customer‑oriented mindset
• Team player with good communication and collaboration skills
• Reliable, adaptable, and eager to learn continuously
• Prior experience in a similar role or equivalent education (e.g. GCSE English/Maths) is an advantage

More about what we offer:

As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.