Optical Training & Support Specialists - UK

Zest Business Group; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading provider of Practice Management Software is seeking enthusiastic Training & Support Specialists for a 4-month project in the optical industry. This role involves delivering impactful training and go-live support during a significant software rollout, aimed at enhancing patient care and modernizing operations across a network of optical practices. Candidates should be passionate about tech, possess strong communication skills, and thrive in customer-facing roles.

Qualifications

• Experience in delivering software training or support, preferably in healthcare or retail.
• Confidence working in fast-paced environments and willingness to travel.

Responsibilities

• Deliver hands-on training to optical practice staff on new software.
• Provide onsite and/or remote go-live support during rollout.
• Act as a friendly first point of contact for user questions and troubleshooting.

Skills

Strong communication skills

Interpersonal skills

Flexibility

Proactive attitude

Customer-facing experience

Job description

Join a Cutting-Edge Software Rollout in the Optical Industry - 4-Month Contract

Are you passionate about tech, training, and helping people embrace change with confidence? Zest Optical is looking to identify enthusiastic Training & Support Specialists to join a leading provider of Practice Management Software on a 4-month project, delivering impactful training and go-live support for a major software rollout across a well-established chain of optical practices within a designated region.

You'll be working within a global leader in optical software solutions, helping roll out a brand-new version of their practice management system to a nationwide network of opticians.This is your chance to be at the heart of a transformation that enhances patient care and modernizes day-to-day operations.

You'll be part of a high-energy team rolling out an innovative solution that will transform how optical practices operate.If you love tech, enjoy working with people, and thrive on seeing users succeed, this project is for you.

What the role will entail:

• Deliver hands-on training to optical practice staff on the new software
• Provide onsite and/or remote go-live support during rollout
• Act as a friendly first point of contact for user questions and troubleshooting
• Tailor your approach to suit varying levels of technical confidence
• Help identify recurring issues and share feedback with the project team

What we're looking for:

• Experience in delivering software training or support (healthcare or retail preferred)
• Strong communication and interpersonal skills
• Confidence working in fast-paced, customer-facing environments
• Flexibility to travel to different practice locations if required
• A proactive, can-do attitude with a focus on making the user experience smooth and stress-free

Contract Details:

• Duration: 3 months
• Start: Mid-August
• Location: Designated region based on candidate

Interested? Apply now to find out more!