Operations Support Agent (PM)

FedEx; Greater London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading express transportation company is seeking Operations Support Agents to join their London team. Responsibilities include ensuring urgent packages are delivered on time, answering customer calls related to shipments, and entering data in the tracking system. Ideal candidates possess strong communication skills, the ability to work in a fast-paced environment, and effective time management. This part-time role offers an hourly rate of £14.02, with additional benefits and a commitment to diversity and inclusion.

Benefits

Attractive compensation package

Training and on-the-job learning opportunities

Extensive learning resources

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Career opportunities

Qualifications

• Good communication and social skills.
• Ability to manage own time effectively with attention to detail.
• Ability to work in a fast-paced environment with strict timelines.

Responsibilities

• Ensure customers’ urgent packages get to the right place on time.
• Answer incoming calls regarding shipment collection requests.
• Check and investigate failed shipment deliveries or collections.
• Enter data into our in-house tracking system.
• Communicate effectively with the team and manager.
• Adhere to FedEx processes and regulatory requirements.

Skills

Good communication and social skills

Ability to work in a fast-paced environment

Time management skills

Job description

We have an exciting opportunity for you to join our team of Operations Support Agents at FedEx London City.

Working hours

25 hours per week

Shift pattern

Tues to Sat: Tuesday to Friday 15.00 – 20.00 and Saturday 09.00 – 14.00

Salary

£14.02 per hour (plus premia for hours worked between 19.00 – 22.00)

Who we are

FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day‑to‑day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let’s write our next chapter together.

What you will be doing

• Ensuring that customers’ urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in‑house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedures and controls, and regulatory requirements

What do you bring with you

• Good communication and social skills
• Ability to work in a fast‑paced environment with strict timelines
• Ability to manage own time effectively with attention to detail

What do we offer

• Attractive compensation package
• Training to get you started and on‑the‑job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced‑rate shipping
• Great career opportunities
• FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path — we’re ready to invest in your development. Join FedEx.

Diversity & Inclusion is more than the workplace. It’s the cultures we celebrate, the dreams we inspire, and creating a global community where everyone is accepted. At FedEx, diversity and inclusion happen because we do it together.

FedEx in the UK is Disability Confident Committed

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.

Our Company

FedEx is one of the world’s largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by “Fortune” magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe.

Our Philosophy

The People‑Service‑Profit philosophy (P‑S‑P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviours, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s.