Operations & Quality Assessor

Welltower; Greater London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading wellness and healthcare infrastructure company in the UK is seeking an Operations & Quality Assessor to enhance quality and operational initiatives. This role requires overseeing compliance with care regulations, conducting audits, and working with third-party operators in the adult social care sector. Ideal candidates will have at least 3 years of experience in quality assurance and a clinical background. The position involves approximately 60% travel.

Benefits

Competitive Base Salary + Annual Bonus

Generous Paid Time Off and Holidays

Employee Stock Purchase Program

Pension Scheme + Profit Sharing Program

Tuition Assistance Program

Comprehensive Medical/Dental/Vision options

Professional Growth

Qualifications

• Minimum of 3 years of quality assurance experience in the adult social care sector.
• Current NMC PIN is preferred.
• Sound knowledge of health and social care regulations is essential.

Responsibilities

• Oversee quality and operational initiatives with partner communities.
• Review care, quality, and operational positions with third-party operators.
• Conduct quality monitoring/audit visits of registered care homes.
• Create audit assessment reports and ensure implementation of corrective actions.
• Attend quarterly quality meetings to discuss care quality trends.

Skills

Quality assurance experience

Clinical background

Knowledge of health and social care regulation

Job description

WELLTOWER – REIMAGINE REAL ESTATE WITH US

At Welltower, we’re transforming how the world thinks about senior living and wellness‑focused real estate. As a global leader in residential wellness and healthcare infrastructure, we create vibrant, purpose‑driven communities where housing, healthcare, and hospitality converge. Our culture is fast‑paced, collaborative, and endlessly ambitious—guided by our mantra: The only easy day was yesterday.

We’re looking for bold, independent thinkers who thrive on challenge, embrace complexity, and are driven to deliver long‑term value. Every team member is empowered to think like an owner, innovate fearlessly, and lead from where they stand. If you’re passionate about outcomes and inspired by the opportunity to shape the future of healthcare infrastructure, we want you on our best‑in‑class team.

ABOUT THE ROLE

The Operations & Quality Assessor is responsible for working with partner communities to oversee quality and operational initiatives. The Operations & Quality Assessor is responsible for working with internal and external partners to implement the governance program of Welltower for the RIDEA portfolio in the UK. This position also participates in quality and operational initiatives across the UK portfolio and ensures compliance by operators with regulatory schemes governing the care homes.

KEY RESPONSIBILTIES

• Works with third‑party operators to review the current care, quality, and operational position by reviewing statutory reports, KPI data, CQC reports, and any other relevant information.
• Undertakes in‑person and remote quality monitoring/audit visits of Welltower registered care homes in line with the then‑governing regulatory standards or guidance.
• Monitors performance across an assigned portfolio of locations and provides analysis of risks and trends to focus activity.
• Creates audit assessment reports following location visits that present clear findings and recommended action plans. Follows up with the operators to ensure implementation of corrective actions and performs re‑visits on a risk‑rated basis to address key risks to the company.
• Attends quarterly quality meetings with external and internal leadership to discuss care quality trends, CQC reports, and any other topic related to governance or clinical quality performance.
• Stays abreast of best practices and methodologies and communicates developments with operating partners’ quality and leadership teams.
• Supports and provides enhancements to the delivery of a quality assurance and clinical governance system that enables continuous improvement and positive resident outcomes.
• Provides transactional support as it relates to CQC registrations and regulatory structuring.
• Completes all registrations and updates for care homes for the Welltower operating companies and works in partnership with third‑party operators to track and maintain proper registration of the homes and general managers.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

TRAVEL

Around 60% travel is expected for this role.

MINIMUM REQUIREMENTS

• A minimum of 3 years quality assurance experience in the adult social care sector is required.
• The ideal candidate has a clinical background and current NMC PIN.
• Experience and a sound knowledge of health and social care regulation is essential.

WHAT WE OFFER

• Competitive Base Salary + Annual Bonus
• Generous Paid Time Off and Holidays
• Employee Stock Purchase Program – purchase shares at a 15% discount
• Pension Scheme + Profit Sharing Program
• Tuition Assistance Program
• Comprehensive and progressive Medical/Dental/Vision options
• Professional Growth
• And much more! https://welltower.com/newsroom/careers/

ABOUT WELLTOWER

Welltower® Inc. (NYSE: WELL) an S&P 500 company, is the world's preeminent residential wellness and healthcare infrastructure company. Our portfolio of 1,500+ Seniors and Wellness Housing communities is positioned at the intersection of housing, healthcare, and hospitality, creating vibrant communities for mature renters and older adults inthe United States,United Kingdom, andCanada. We also seek to support physicians in our Outpatient Medical buildings with the critical infrastructure needed to deliver quality care.

Our real estate portfolio is unmatched, located in highly attractive micro‑markets with stunning built environments.Yet, we are an unusual real estate organization as we view ourselves as a product company in a real estate wrapper driven by relationships and unconventional culture.

Through our disciplined approach to capital allocation powered by our data science platform and superior operating results driven by the Welltower Business System, we aspire to deliver long‑term compounding of per share growth and returns for our existing investors – ourNorth Star.

Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet