Operations Manager - Neurology / Stroke / Rehab

NHS; Chichester; On-site; GBP 55,000 - 63,000; Full time

Job summary

A leading healthcare provider in Chichester is seeking an experienced Operations Manager for the Neurology, Stroke, and Rehab departments. Responsibilities include managing clinic operations, ensuring quality service delivery, and overseeing financial resources. The ideal candidate will have a master's level education, strong leadership skills, and experience in operational management. Competitive salary offered between £55,690 to £62,682 per annum pro rata.

Qualifications

• Educated to masters level or equivalent knowledge and experience.
• Experience of working within a complex environment.
• Evidence of leading service change.

Responsibilities

• Manage clinic waiting lists and utilization effectively.
• Develop and implement service strategies.
• Manage the directorate budget and staff establishment.

Skills

Leadership

Operational management

Financial management

Excellent communication

Data reporting

Conflict management

Education

Masters level or equivalent

Tools

Patient Administration Systems

Job description

Overview

Go back University Hospitals Sussex NHS Foundation Trust (279)

Role

Operations Manager - Neurology / Stroke / Rehab

The closing date is 14 October 2025

We have an exciting opportunity for an experienced Operations Manager to join our team in Neurology, Stroke and Rehab.

The successful candidate will be responsible for a range of professional leadership duties including the operational management of the waiting lists and clinic utilisation within their designated area of responsibility as well as ensuring that administrative processes are co-ordinated and managed to deliver both governance and performance functions.

Main duties of the job

The post holder will be responsible for the coordination and review of performance monitoring, clinical governance reporting, project work and the development of business plans/production of reports as required. They will be required to take remedial action where necessary, suggest improvements and propose and implement new ways of working. They will be expected to identify new business opportunities and actively take these forward with the Directorate team.

Through their own work and managing the work of others, the post holder will ensure that Directorate plans, systems, structures and processes for managing clinical quality, risk, controls assurance and local patient and public involvement initiatives are in place, and that these are carried out and managed efficiently. The post holder will be directly responsible for co-ordinating others to deliver timely and effective business support across the area of responsibility.

About us

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We\'re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We\'re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourWellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

We look forward to receiving your application and the start of your journey with UHSussex.

Job responsibilities

The post holder will contribute to the development and implementation of the service strategies at Directorate, Division and Trust level in particular focusing on delivering service developments that will improve the patient pathway, enhance the quality of service delivery and deliver performance targets whilst identifying any potential efficiency savings.

The post holder will establish business processes and procedures within their area(s) that satisfy the Trusts statutory obligations. They will work collaboratively with other operational and professional leads within the Directorate and across the organisation to ensure that the Trust can evidence its compliance with national policies and standards.

The Operational Manager will support the Trust in driving transformation as well as value for money in planning, commissioning and services.

The post holder will be responsible for management of the directorate budget and staff establishment control, including ensuring appropriate allocation of financial resources and ensure that expenditure is monitored against budget and maintain financial control.

This role is eligible for visa sponsorship under the UK Visas & Immigration (UKVI) Skilled Worker route. Sponsorship can only be provided where applicants meet the specific requirements set by UKVI, including the relevant skill and salary thresholds, and any role-specific criteria.

Person Specification

Experience and qualifications

• Educated to masters level or equivalent level of knowledge and experience
• Experience of continued learning and professional development to postgraduate diploma or equivalent level. Experience of working within a complex, varied and unpredictable environment
• Experience of continued learning and professional development to postgraduate diploma or equivalent level.

Skills

• Demonstrable previous success in leading and delivering service change and performance initiatives.
• Evidence of preparing and presenting reports up to Board level
• Evidence of the ability to source, interpret and report on highly complex data
• Evidence of managing operational arrangements to a high degree of accuracy, timeliness and effectiveness
• Ability to work as part of a team and/or independently across departmental, organisational and professional boundaries
• Excellent communication and interpersonal skills to deal with staff at all levels throughout the Trust and with external organisations on behalf of the Division
• Ability to communicate effectively at all levels and overcome barriers to understanding and resistance to change
• Experience of effectively managing a budget
• Ability to deal with confidential, sensitive or contentious information with senior managers / clinical staff / clients, which requires persuasive skills where agreement and co-operation is required, e.g. sensitive staffing or finance information.
• Conflict management, influencing and negotiation skills
• Ability to make judgements and take action based on available knowledge sometimes taking difficult decisions and overcoming barriers
• Excellent organisational skills and attention to detail
• Ability to prioritise workload and work to deadlines
• Computer literate in Word, Database, Presentation, Spreadsheet and file management to a high level
• Ability to interrogate information systems and manipulate data to produce reports
• Advanced use of Patient Administration Systems

People Management and Development

• Proven evidence of managing a significant size team and utilising resource effectively and efficiently eg theatre and clinic capacity
• Knowledge and understanding of people management processes required for both direct management and responsibility for involvement in supporting processes outside of own area
• Experience of managing and implementing change within the workforce
• Experience of a range of employment issues including but not limited to Sickness, Disciplinary, Performance and Grievance issues.
• Experience of engagement with workforce colleagues including driving strategic plans forward to the point of delivery, establishing clear work priorities, delegating effectively, ensuring a capability to deliver, monitoring performance and giving feedback

Specific Requirements

• Knowledge and understanding of National Development Strategies and delivery of NHS Healthcare services
• Knowledge understanding of Clinical Governance and risk management systems

Equality, Diversity & Inclusion

• Evidence of having championed diversity in previous roles (as appropriate to role).
• Evidence of having undertaken own development to improve understanding of equalities issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospitals Sussex NHS Foundation Trust (279)

£55,690 to £62,682 a year per annum pro rata