Operations Manager - NEPTS

PSR Solutions; Tyseley; On-site; GBP 55,000 - 65,000; Full time

Job summary

A healthcare provider is seeking an experienced Operations Manager for Non-Emergency Patient Transport Services. Located in Birmingham, this role emphasizes leadership, compliance, and operational efficiency within a committed and supportive environment. The ideal candidate will manage daily transport operations, ensuring adherence to high standards and effective scheduling while leading a diverse team to meet the needs of NHS partners. The position offers a competitive salary of up to £65K plus bonuses, along with opportunities for professional growth.

Benefits

Competitive salary and benefits package

Opportunity for influence in service design

Professional, supportive culture

Qualifications

• Proven experience within the NEPTS sector or a similar operational environment.
• Strong leadership skills with the ability to motivate diverse teams.
• Excellent organizational, communication, and problem-solving abilities.

Responsibilities

• Lead and manage daily operations of NEPTS services.
• Maintain strong relationships with NHS partners and stakeholders.
• Monitor performance against KPIs and implement improvements.

Skills

Leadership skills

Communication skills

Problem-solving abilities

Organizational skills

Resilience

Ability to manage KPIs

Job description

Operations Manager - Non-Emergency Patient Transport Services (NEPTS)

Location: Birmingham

Salary: up to £65K per Annum + Bonuses

PSR Solutions are delighted to be partnering with a well-known and established Healthcare Group, committed to delivering safe, reliable, and compassionate care to patients across the region. They are now seeking an experienced and proactive Operations Manager - Non-Emergency Patient Transport Services (NEPTS) to oversee the effective daily running of their service and support continued growth.

Role Overview

As Operations Manager, you will be responsible for ensuring the seamless coordination of all patient transport activities. You will provide strong leadership to operational teams, maintain service excellence, optimise resources, and uphold the highest standards of compliance, risk assessments and patient care.

Key Responsibilities

• Lead and manage daily operations, ensuring efficient scheduling, dispatch, and delivery of NEPTS services


• Provide clear leadership to control, fleet, and operational staff, fostering a culture of professionalism and accountability


• Maintain strong relationships with NHS partners, commissioners, and stakeholders to support high-quality service delivery


• Monitor performance against KPIs, implement improvements, and drive operational efficiency


• Ensure full compliance with CQC, governance, safeguarding, and health & safety requirements


• Manage resources, including workforce planning, rota management, and fleet utilisation


• Respond to operational challenges and make informed decisions in time‑critical situations

Requirements

• Proven experience within the NEPTS sector, ambulance services, healthcare logistics, or a similar operational environment


• Strong leadership skills with the ability to motivate and support diverse teams


• Excellent organisational, communication, and problem‑solving abilities


• A commitment to delivering high‑quality, patient‑focused services


• Confident in managing performance, working with KPIs, and driving continuous improvement


• Calm, resilient, and adaptable in a fast‑paced setting

Benefits

• Excellent Salary up to £65K + Bonus and Competitive Benefits Package


• Opportunity to influence service design and shape your own operational team


• The chance to grow within a reputable and expanding private healthcare provider


• A professional, supportive culture focused on quality and patient experience

Apply today or get in touch with Shaheena @ PSR Solutions for a confidential discussion.