Operations Manager NDT/Technical Services

Russell Taylor Group; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technical services company is seeking an experienced Operations Manager to oversee daily operations within the NDT sector based in Deeside. The role involves managing staff, improving systems, ensuring customer service, and maintaining compliance with industry standards. Ideal candidates will have experience in operational management, strong leadership skills, and a proactive approach. Benefits include 23 days holiday, pension, and more. This is a full-time, permanent position with a competitive salary.

Benefits

23 days holiday plus bank holidays

Death in service insurance

Employee benefits platform

Access to medicash vouchers

Pension

Qualifications

• Proven experience in an operational management or technical support role.
• Strong leadership and communication skills are essential.
• Good working knowledge of Microsoft Office systems.

Responsibilities

• Manage daily operations and technical NDT staff.
• Provide operational support as needed.
• Ensure high levels of customer service.
• Develop and improve systems for efficiency.
• Maintain compliance with ISO and UKAS standards.
• Support internal and external audits.

Skills

Leadership

Communication

Interpersonal skills

Microsoft Office

Job description

Operations Manager (NDT/Technical Services)

Vacancy Title: Operations Manager (NDT/Technical Services). Contract Type: Permanent. Location: Deeside. Industry: TECHNICAL & ENGINEERING. Salary: Competitive (DOE). Start Date: 2025-12-17. Ref: J91986245. Contact Name: Hannah Williams. Contact Email: [e-mail]. Vacancy Published: 27 days ago. Hours: 08:00-16:30 or 9-05pm. Type: Full time, Permanent.

Russell Taylor Group are looking for an experienced Operations Manager to oversee day‑to‑day operations of a technical services business within the NDT sector. This hands‑on role focuses on managing operational staff, improving systems and processes, maintaining quality and compliance standards, and supporting business growth. Working closely with senior management, the Technical Manager, and the Quality team, you will ensure efficient service delivery, strong customer relationships, and ongoing compliance with industry accreditations.

Key Responsibilities

• Manage daily operations, including first‑line management of operational and technical NDT staff.
• Provide operational and technical support across the business as required.
• Ensure high levels of customer service and take ownership of operational issues.
• Develop and improve systems, processes, and capabilities to drive efficiency and value for money.
• Liaise with clients to maintain strong relationships and provide technical confidence.
• Coordinate operational activities and lead continuous improvement initiatives.
• Carry out internal compliance audits and support external technical and quality audits.
• Support the maintenance of ISO 9001, ISO 14001, ISO 45001, and UKAS accreditations.
• Work with the Quality Team to ensure adherence to company quality policies.
• Comply with all Health, Safety, Environmental, and Quality policies.

The Person

• Proven experience in an operational management or technical support role – ideally within NDT, but not essential if you have experience managing within a service‑providing company.
• Strong leadership, communication, and interpersonal skills.
• Good working knowledge of Microsoft Office systems.
• Hands‑on, proactive, and adaptable approach.

Benefits

23 days holiday plus bank holidays, death in service insurance, employee benefits platform including access to medicash vouchers & Pension.

Important Information

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