Operations Manager (Merchant Operations)

Adecco; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A dynamic organisation in the UK is seeking an Operations Manager to enhance the delivery experience. You will manage partnerships, lead cross-functional projects, and analyze data for improvements. Ideal candidates have business-related degrees and 3-5 years of experience in operations. This role offers a competitive hourly rate and a hybrid working model.

Benefits

Inclusive and accessible recruitment process

Qualifications

• 3 to 5 years of relevant experience in strategy, business operations, or project management.
• Strong business acumen and financial understanding.
• Exceptional interpersonal skills for a cross-functional environment.

Responsibilities

• Oversee merchant products and service partnerships.
• Resolve friction points in the restaurant experience.
• Collaborate across teams to enhance tools and offerings.

Skills

Partnership management

Data analytics

Cross-functional collaboration

Communication skills

Education

Bachelor's or advanced degree in related field

Tools

Excel

SQL

Job description

Overview

Operations Manager (Merchant Operations) – £22.37 to £22.82 hourly rate. Contract Length: 5 months. Working Pattern: Full Time. Location: Aldgate (Hybrid).

Are you ready to take your career to the next level with a dynamic organisation that is revolutionising the delivery landscape? Our client is looking for a passionate and driven Operations Manager to join their Merchant Operations team in the UK.

Responsibilities

• Manage Partnerships: Oversee merchant products and service partnerships, from ideation to implementation of scalable playbooks.
• Enhance Experience: Identify and resolve friction points in the restaurant experience, ensuring order accuracy, timely preparation, and effective communication.
• Lead Cross-Functional Projects: Collaborate with teams across Product, Legal, Marketing, Sales, and Operations to enhance tools and offerings.
• Data-Driven Insights: Build models and dashboards to size opportunities, validate solutions, and guide prioritisation.
• Performance Reporting: Present insights to leadership and develop playbooks that elevate operational excellence.

Qualifications

• A Bachelor's or advanced degree in business analytics, administration, engineering, mathematics, or a related field.
• 3 to 5 years of relevant experience in strategy, business operations, consulting, or project/programme management.
• Strong business acumen and sound judgement with an understanding of financial drivers.
• A process-oriented mindset to navigate and optimise complex operations.
• Exceptional interpersonal skills to thrive in a fast-paced, cross-functional environment.
• Excellent verbal and written communication skills, with the ability to craft compelling business cases for senior leadership.
• Proficiency in data analytics, including spreadsheet modelling (Excel/Google Sheets) and basic SQL (willingness to upskill is a must!).

Apply

Apply Today! Join our client's mission to enhance the delivery experience across the UK. Your adventure in Merchant Operations starts here!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you